NATALIE CAMPBELL
Washington
Summary
Customer oriented professional with 7+ years of diverse experience in direct client support, incident response, and data management. Consistently delivering exceptional service and rapid problem resolution in demanding environments. Passionate about transitioning into the tech field as a help desk technician and eager to apply transferrable skills in a dynamic IT environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Protective Security Officer
Constellis
Bethesda
01.2020 - Current
- Monitor and interpret data from security systems, while identifying and troubleshooting anomalies to uphold operational integrity.
- Serve as a point of contact for critical incidents, demonstrating strong communication skills to convey information to the government client, and escalate issues effectively.
- Document all security incidents and system statuses, ensuring procedure compliance and detailed record keeping.
- Apply critical thinking and problem solving to mitigate potential threats.
Electronic Warfare Specialist
U.S. Army
Havre De Grace
11.2016 - Current
- Conduct a detailed analysis and collection of electronic signals to identify and assess potential threats, directly supporting national security objectives.
- Collaborate with team members in intelligence and threat assessment missions, leveraging data to produce actionable insights.
- Develop proficiency in secure data handling, encryption protocols, and analysis tools, ensuring accuracy and compliance with military standards.
- Collaborate with a technical team to resolve equipment issues, contributing to efficient mission execution.
Passport Associate II
CGI Federal
Washington
11.2019 - 12.2022
- Meticulously reviewed passport applications and supporting documents demonstrating attention to detail identifying discrepancies and potential fraud indicators.
- Managed confidential personal data in compliance with federal privacy and security standards, safeguarding sensitive information.
- Gained expertise in data entry and verification processes, developing a strong foundation in data accuracy and quality control.
Education
Bachelor of Science - Computer Networks & Cyber Security
University Of Maryland Global Campus
05-2027
Electronic Warfare -
U.S. Army Cyber Center Of Excellence
05.2023
Human Resources course -
Adjutant General School
04.2017
Skills
- Adaptability
- Attention to detail
- Clear and concise communication
- Customer service
- Data entry
- Problem solving
- Stress tolerance
Clearance
Top Secret/SCI
Certification
- CompTIA Security +
Timeline
Protective Security Officer
Constellis
01.2020 - Current
Passport Associate II
CGI Federal
11.2019 - 12.2022
Electronic Warfare Specialist
U.S. Army
11.2016 - Current
Bachelor of Science - Computer Networks & Cyber Security
University Of Maryland Global Campus
Electronic Warfare -
U.S. Army Cyber Center Of Excellence
Human Resources course -
Adjutant General School