Natalie Carajohn
Tampa
Summary
Motivated professional with expertise in supporting patient medical needs through insurance verification, appointment scheduling, and document organization. Demonstrates strong attention to detail and effective interpersonal skills. Proficient in healthcare billing and scheduling software, contributing to streamlined operations and enhanced patient experiences.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Burt and Will Plastic Surgery and Dermatology
Plainfield
04.2024 - 03.2025
- Efficiently scheduled, rescheduled, and canceled appointments using electronic health record systems.
- Coordinated with healthcare providers to prevent scheduling conflicts.
- Managed patient inquiries via phone and email, ensuring prompt responses.
- Collected and verified patient information for precise record maintenance.
- Processed insurance claims, collaborating with providers for seamless patient experiences.
- Assisted in maintaining stock of office supplies and organized waiting areas.
- Educated patients about procedures, services, and aftercare instructions.
- Collaborated with medical staff to improve patient service delivery.
General Manager
Levels
Carbondale
02.2023 - 04.2024
- Oversaw recruitment, training, and performance evaluations for all staff members.
- Implemented operational policies to streamline workflows and enhance efficiency.
- Managed inventory levels, conducting corrective actions to reduce long-term costs.
- Maintained vendor relationships for optimal pricing on supplies and materials.
- Resolved customer complaints promptly to uphold high service quality standards.
- Efficiently managed busy bar area to ensure timely drink orders and organized workspace.
- Developed marketing strategies and promotions to boost visibility and sales.
- Trained employees on duties, policies, and procedures for consistent performance.
Intern
Southern Illinois University Health Center: Wellness and Health Promotion Services
Carbondale
01.2023 - 05.2023
- Delivered health education to students, enhancing awareness in diverse health topics.
- Coordinated health education workshops to encourage healthy lifestyle choices.
- Assisted in planning wellness programs for student and faculty involvement.
- Conducted surveys to collect feedback on health promotion services and programs.
- Developed and implemented educational programming to address prevalent health issues.
- Completed administrative health reports to track program effectiveness.
- Engaged students in health initiatives through targeted prevention strategies.
- Planned comprehensive programming to support overall community wellness.
Receptionist
Lavish Nails
Carbondale
10.2020 - 08.2022
- Managed reception area, ensuring compliance with opening and closing procedures daily.
- Maintained cleanliness and organization of salon to enhance customer experience.
- Greeted customers and answered phone calls, responding to inquiries promptly.
- Provided detailed information about services, products, and pricing to clients.
- Resolved customer complaints efficiently, maintaining professionalism throughout interactions.
- Fostered relationships with clients through friendly conversations and follow-ups.
- Scheduled appointments and checked out customers to streamline operations.
- Ensured organized workspace to support seamless service delivery.
Education
Master of Health Administration -
Southern Illinois University
Carbondale, Illinois12.2024
Bachelor of Science - Healthcare Management
Southern Illinois University
Carbondale, Illinois05.2023
Skills
- Critical thinking and problem solving
- Pressure management
- Customer service excellence
- Time management and organization
- Electronic health records management
- Team collaboration and support
- Data collection and analysis
- Health education delivery
- Patient service and care
- Effective communication skills
- Customer relationship management strategies
- Workflow optimization techniques
- Appointment scheduling efficiency
- Medical insurance knowledge
- Insurance verification processes
- Front desk supervision and coordination
- Professional phone etiquette
Timeline
Patient Service Representative
Burt and Will Plastic Surgery and Dermatology
04.2024 - 03.2025
General Manager
Levels
02.2023 - 04.2024
Intern
Southern Illinois University Health Center: Wellness and Health Promotion Services
01.2023 - 05.2023
Receptionist
Lavish Nails
10.2020 - 08.2022
Master of Health Administration -
Southern Illinois University
Bachelor of Science - Healthcare Management
Southern Illinois University
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