Hi, I’m
Natalie Caratachea
Chino,CA
Summary
Resourceful Referral Coordinator known for high productivity and efficient task completion. Skilled in managing patient referrals, coordinating with healthcare providers, and ensuring accurate record-keeping. Excel in communication, problem-solving, and time management to enhance operational efficiency and patient satisfaction. Committed to maintaining confidentiality and providing exceptional service in fast-paced environments.
Overview
16
years of professional experience
1
Certification
Work History
Concentra Medical CenterChino, CA
Referral Coordinator
08.2023 - Current
Job overview
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Provided feedback on relevant referral trends, issues, and best practices.
- Created reports on referral activity and outcomes.
- Collaborated with internal departments to ensure smooth transitions for referred patients.
- Advised staff on appropriate protocols when making a referral.
- Communicated regularly with patients regarding their care plans following a referral.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Verified documents and associated records to catch and resolve discrepancies.
- Educated patients on the referral process, including expected timelines.
- Provided exceptional customer service, addressing patient inquiries and concerns with empathy and professionalism.
- Explained policies, procedures and services to patients.
Concentra Medical CenterPomona, CA
Physical Therapy Support Specialist
06.2022 - 08.2023
Job overview
- Assisted physical therapists with patient treatments by setting up equipment, preparing patients for treatment and providing support throughout the session.
- Conducted exercises with patients as prescribed by the physical therapist in order to improve strength and flexibility.
- Performed administrative tasks such as scheduling appointments, answering phones and maintaining patient files.
- Prepared treatment rooms prior to patient arrivals by cleaning surfaces, stocking supplies and ensuring all safety protocols are followed.
- Maintained office and therapy equipment by cleaning and making minor repairs.
- Monitored equipment use and overall safety of patients.
- Managed and ordered supplies to maintain inventory stock.
- Answered patient questions promptly through email, phone and in person.
- Protected confidential documents to prevent unauthorized access.
- Applied modalities, such as electrical stimulation, hot and cold packs, as directed.
- Managed scheduling tasks related to patient care.
- Took calls and scheduled appointments for patients.
H&M Hennes & MauritzOntario
Visual Merchandiser
04.2009 - 05.2022
Job overview
- Developed creative visual displays to showcase products and attract customers.
- Organized store layout, fixtures and visual merchandising standards.
- Maintained a high level of organization and cleanliness throughout the store.
- Ensured all signage was up-to-date and accurately reflected current promotions.
- Assessed inventory levels and restocked items as needed to maintain attractive displays.
- Planned seasonal changes in store layouts, including decorations, props and other visuals.
- Provided training sessions for staff members on proper display techniques for different types of merchandise.
- Reviewed and adjusted lighting to highlight key products and create inviting store environments.
- Managed visual merchandising calendar, keeping track of all upcoming promotions, events, and seasonal changes.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Cleaned and organized display cases, shelves and aisles.
Education
Ruben Ayala HighschoolChino Hills, CA
High School Diploma
06-2007
Skills
- Multi-line phone proficiency
- Organizational abilities
- Referring physician communication
- Data entry proficiency
- MS Office expertise
- Patient Scheduling
- HIPAA Regulations
- Medical Terminology
- Multi-line telephone operation
- Electronic patient charts
Certification
- CPR/AED Certified
References
References available upon request.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridTimeline
Referral Coordinator
Concentra Medical Center
08.2023 - Current
Physical Therapy Support Specialist
Concentra Medical Center
06.2022 - 08.2023
Visual Merchandiser
H&M Hennes & Mauritz
04.2009 - 05.2022
Ruben Ayala Highschool
High School Diploma
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