Natalie Cardoza
CO
Summary
Dynamic professional with extensive experience in customer service and regulatory compliance, notably at Chick-fil-A. Proven ability to enhance customer satisfaction through effective communication and employee training. Skilled in facial treatments and inventory management, consistently achieving operational efficiency and high standards of service.
Overview
2
2
years of professional experience
Work History
Server
Giordanos
Denver, CO
02.2025 - Current
- Accurately recorded orders on cash register and point-of-sale system.
- Delivered food orders promptly and courteously.
- Took orders from customers accurately and in a timely manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Upheld high standards of sanitation in accordance with health department regulations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained records of transactions made during shift as required by law or company policy.
Esthetician
Emily's Spa
Denver, CO
02.2025 - Current
- Ensured compliance with state regulations related to sanitation and health standards.
- Recommended additional treatments or products based on individual customer needs.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
- Greeted clients upon arrival to spa and provided information about services offered.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
Supervisor
Chick-fil-A
Englewood , CO
02.2023 - 02.2025
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Collaborated with other departments to coordinate workflow processes between teams.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Created new strategies for improving customer service standards within the organization.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Trained new employees on company policies and procedures.
- Assigned tasks to staff members according to their skills and abilities.
- Conducted regular audits of cash registers at the start of each shift.
- Addressed issues related to equipment malfunctions or breakdowns promptly.
- Managed closing processes including cash reconciliation, end-of-shift reports and staff scheduling.
Education
Esthetician - Esthetics
Emily Griffith Technical College
Denver, CO07-2025
Skills
- Facial treatments
- Skin analysis
- Regulatory compliance
- Customer service
- Inventory management
- Employee training
- Effective communication
Timeline
Server
Giordanos
02.2025 - Current
Esthetician
Emily's Spa
02.2025 - Current
Supervisor
Chick-fil-A
02.2023 - 02.2025
Esthetician - Esthetics
Emily Griffith Technical College
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