Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Natalie Carlsness

Superior,WI

Summary

Adept at multitasking and conflict resolution, I significantly enhanced guest satisfaction and team efficiency at Olive Garden Restaurant. Leveraging skills in guest relations and restaurant operations, I excelled in high-pressure environments, contributing to a positive team atmosphere and streamlined guest experiences. My expertise includes advanced reservation handling and a profound understanding of dining area maintenance, underscoring my commitment to excellence in hospitality service.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

Olive Garden Restaurant
01.2024 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.

Direct Support Professional

TBI Residential
06.2023 - 11.2023
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted disabled clients to support independence and well-being.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.

Team Member

JOANN Fabrics and Crafts
08.2022 - 05.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.

Education

High School Diploma -

Academic Excellence Online
Duluth, MN

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Active Learning
  • Conflict Resolution
  • Cleanliness and hygiene
  • Cash Handling
  • Scheduling
  • Handling Complaints
  • Personal presentation
  • Reservation handling
  • Table Bussing
  • Guest Relations
  • Judgment and Decision Making
  • Supply Restocking
  • Restaurant layout knowledge
  • Menu Memorization
  • Reservation planning
  • Server Support
  • Dining room management
  • Front-of-house display creation
  • Reservations Coordination
  • Group reservations management
  • Sales and Marketing
  • Safe Food Handling
  • Food station setup
  • Dining area maintenance
  • Phone Etiquette
  • Guest Seating
  • Food safety understanding
  • Food Running
  • Seating arrangements
  • Complaint Handling
  • Table setting knowledge
  • Hospitality service expertise
  • Restaurant Operations
  • Event Planning
  • Restroom Servicing
  • Conflict and Complaint Resolution
  • Wait List Management
  • Table preparation
  • Large Party Preparation
  • Front of House Management

Timeline

Restaurant Hostess

Olive Garden Restaurant
01.2024 - Current

Direct Support Professional

TBI Residential
06.2023 - 11.2023

Team Member

JOANN Fabrics and Crafts
08.2022 - 05.2023

High School Diploma -

Academic Excellence Online

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Natalie Carlsness