Natalie Carrillo
Kansas City,MO
Summary
Dynamic customer service professional with proven success at R.S. LLC, excelling in problem resolution and active listening. Enhanced customer loyalty through empathetic conflict resolution and efficient call handling. Skilled in data entry and critical thinking, fostering high retention rates and positive client feedback while managing high-stress situations effectively.
Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction. Track record of problem-solving in dynamic environments.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
R.S. LLC
01.2012 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Manager
Los Tules Mexican Restaurant
04.2004 - 09.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Associate of Science - Biology
Donnelly College
Kansas City, KS05-2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
R.S. LLC
01.2012 - Current
Manager
Los Tules Mexican Restaurant
04.2004 - 09.2018
Associate of Science - Biology
Donnelly College
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