Summary
Overview
Work History
Education
Skills
Volunteering/Leadership:
Timeline
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Natalie Carter

Atlanta,GA

Summary

Highly motivated IT professional with a solid foundation in Computer Science and a passion for solving technical challenges. Experienced in project management, software development, and technical support. Seeking an IT role to leverage my technical expertise and problem-solving skills in a dynamic environment.



Overview

6
6
years of professional experience

Work History

IT Customer Support

Lakeshore Learning
06.2017 - 02.2021


  • Provided technical support to customers, first response for troubleshooting technical issues and providing solutions.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.
  • Provided comprehensive technical support to end-users, addressing hardware and software issues with a customer-centric approach.

Operational Support Specialist

Atlanta Hawks
05.2022 - Current
  • Managed marketing efforts, communicated programs to staff and trained on marketing promotions.
  • Oversaw creation and maintenance of strategic plans for growth and development of basketball operations.
  • Engaged as a Brand Ambassador for the Hawks at Home YouTube channel, representing the brand with a customer-focused approach.
  • Demonstrated effective communication through direct interactions with team members, clients, and event attendees.

Statistician

St. Francis Women's Basketball
06.2021 - 05.2023
  • Managed statistics reporting for the basketball team, maintaining accurate records and communicating effectively with stakeholders.
  • Utilized data analysis skills to contribute to player development strategies.
  • Demonstrated strong communication and interpersonal skills, facilitating seamless communication between parents, players, and coaching staff.
  • Played a key role in injury prevention and rehabilitation, showcasing quick problem-solving abilities.

Education

Bachelor of Computer Information Systems - Cyber Security

Georgia State University
Atlanta, GA
05.2024

Skills

  • Technical Troubleshooting: Problem diagnosis and resolution
  • Customer Service
  • Team Collaboration
  • Data Analysis
  • Leadership and Communication
  • Programming Languages: Python, HTML/CSS
  • Data Analysis: Tableau
  • Web Development: Webflow
  • Database Management: SQL

Volunteering/Leadership:

- Mentor, Camp Horizon (June 2016 - Present) 

- Division Champions, Women's Basketball (2022-2023) 

- Website Design,  https://parkersglow.square.site/ 

- Inducted to the National Society of Leadership and Success (Georgia State-2022,2023)

Timeline

Operational Support Specialist

Atlanta Hawks
05.2022 - Current

Statistician

St. Francis Women's Basketball
06.2021 - 05.2023

IT Customer Support

Lakeshore Learning
06.2017 - 02.2021

Bachelor of Computer Information Systems - Cyber Security

Georgia State University

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Natalie Carter