Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Natalie Caruso

Miller Place

Summary

Dynamic manager with a proven track record at the New York Public Library, excelling in vendor management and data analysis. Successfully led a team of 40, enhancing customer satisfaction and operational efficiency. Skilled in budget management and performance evaluation, I thrive on fostering collaboration and driving strategic initiatives.

Overview

35
35
years of professional experience

Work History

Manager of Circulation Data and Documentation

New York Public Library
New York
09.2012 - Current
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Established processes to ensure efficient workflow throughout the organization.
  • Provided leadership during times of organizational change or crisis situations.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Conducted performance reviews for team members.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Led a team of 40 employees, ensuring high productivity, and excellent customer service.
  • Developed and implemented strategic plans to achieve company objectives.
  • Facilitated team meetings and workshops to foster collaboration and share best practices.
  • Recruited and hired qualified candidates to fill open positions.

Branch Operations Coordinator

Brooklyn Public Library-Central Building
Brooklyn
08.1990 - 09.2012
  • Resolved customer complaints in a timely manner.
  • Worked closely with IT department to troubleshoot technical issues related to branch operations.
  • Monitored daily branch transactions, ensuring accuracy and completeness.
  • Trained new branch personnel on operational processes and procedures.
  • Managed daily cash flow activities including deposits, withdrawals, transfers.
  • Developed strategies for improving operational efficiency and effectiveness.
  • Organized monthly meetings with staff members to discuss operational challenges faced by the branch.
  • Provided support to branch staff on operational matters.
  • Assisted in the development of branch operations policies and procedures.
  • Developed reports for senior management regarding operational performance metrics.
  • Planned work schedules to maintain adequate staffing levels.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.

Education

Bachelor of Science - Business Management

University of Phoenix
Tempe, AZ
04-2024

Some College (No Degree) - Exterminating

New York City College of Technology
Brooklyn, NY

Skills

  • Vendor management
  • Data analysis
  • Budget management
  • Policy enforcement
  • Performance evaluation
  • Customer feedback analysis

Affiliations

  • Vice President of the Columbiettes for the Knights Of Columbus
  • Volunteering and help with Fundraising.

Accomplishments

  • 2009 Mover & Shakers from Library Journal
  • NYPL Leadership Award 2016 & 2025
  • Transitioned a 100 year old internal delivery system to UPS in one year in 2009.

Timeline

Manager of Circulation Data and Documentation

New York Public Library
09.2012 - Current

Branch Operations Coordinator

Brooklyn Public Library-Central Building
08.1990 - 09.2012

Bachelor of Science - Business Management

University of Phoenix

Some College (No Degree) - Exterminating

New York City College of Technology

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