Natalie Castellon
Fort Lauderdale,FL
Summary
Detail-oriented team player with strong organizational skills. Reliable and hardworking with a passionate attitude that excels serving in high-end, or fast paced clients/customers. Capable of working autonomously if needed and have the ability to handle multiple projects simultaneously with a high degree of accuracy and resolution. Friendly and enthusiastic attitude with a strong history that is open and committed to provide the absolute best and accurate service.
Overview
6
6
years of professional experience
Work History
Bartender
Booze Graden
Fort Lauderdale , FL
06.2021 - 02.2023
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Arranged bottles and glasses behind bar to make attractive displays.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Developed great working relationships with fellow employees and guests through effective communication.
- Ability to tarin drink preparation and up-selling techniques
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Kept track of all orders made by customers and communicated them promptly.
- Assisted in setting up the bar for service shift.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Effectively multitasked within fast-paced environment.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Resolved customer complaints in a professional manner.
- Monitored bar inventory and promptly restocked low items before depletion.
- Cleansed glasses with sanitizing solution after each use.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Provided drink suggestions to customers based on their preferences.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Provided professional services and support in a dynamic work environment.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Stewardess
M/Y Phoenix 2
Fort Lauderdale , FL
05.2019 - 05.2021
- Polished stainless steel fixtures onboard with a specialized cleaner and polisher.
- Monitored operation of cleaning machines and stopped machines or notified supervisors when malfunctions occurred.
- Waxed exterior of boats with orbital machine and hand waxing.
- Vacuumed interior carpets, upholstery, and other fabrics on board the yacht.
- Assessed supply levels and restocked cleaning items to sustain inventory.
- Maintained inventories of cleaning supplies.
- Ordered and restocked supplies to keep workplace operating smoothly.
- Used special solutions to remove mold, mildew, scum lines or water marks from the surface of the vessel.
- Restocked and organized food, beverage and passenger items inventory.
- Kept cabin neat, clean and professional in appearance.
- Greeted guests/clients, assisted with carry-on baggage storage and delivered onboard announcements.
- Answered guests/clients questions and provided solutions to issues arising during charters.
Server
Cafe Martorano
Fort Lauderdale , FL
01.2017 - 03.2019
- Explained menu items, describing ingredients and cooking methods upon request.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Prepared checks, itemizing total meal costs and taxes.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided exceptional service to high volume of daily customers to ensure satisfaction.
- Set up tables in between patrons to reduce wait times.
- Greeted customers, answered questions and recommended specials to increase profits.
- Up sold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean and used slow periods to restock supplies.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
High School Diploma -
St. Thomas Aquinas
Fort Lauderdale, FL06-2015
STCW - Yacht Stewardess/Deckhand
MPT
Skills
- Customer Service
- Ordering Procedures
- Cash and Credit Transactions
- Excellent Judgment
- Beverage Supply Orders
- Inventory
- Handling Difficult Customers
- Anticipating Guest Needs
- Maintaining a Clean Bar
- Cash Register Operation
- Professional Appearance
- Outgoing Personality
- Customer Service Expertise
Timeline
Bartender
Booze Graden
06.2021 - 02.2023
Stewardess
M/Y Phoenix 2
05.2019 - 05.2021
Server
Cafe Martorano
01.2017 - 03.2019
High School Diploma -
St. Thomas Aquinas
STCW - Yacht Stewardess/Deckhand
MPT
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