Natalie Castillo
Wichita
Summary
Energetic Recreation Aide known for high productivity and efficient task completion. Skilled in program development, event coordination, and customer service, ensuring engaging and inclusive recreational activities. Excel in communication, teamwork, and adaptability, contributing to positive community engagement and participant satisfaction.
Overview
7
7
years of professional experience
Work History
Recreation Aide
Parks and Recreations
Wichita
07.2018 - Current
- Tracked attendance records for each program offered at the recreation center.
- Led parties, sing-a-longs, bingo, exercises, cooking, crafts and food-related socials for nursing home residents.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Planned and implemented programs to help participants build physical strength and stamina.
- Completed and maintained time and attendance forms and inventory lists.
- Assisted in planning and executing special events, including holiday parties and summer camps.
- Administered first aid treatment when needed during recreational activities.
- Collaborated with community organizations to promote and support recreational activities.
- Connected personally with residents to improve participation and enjoyment.
- Instructed participants on proper techniques for participating in recreational activities.
- Greeted visitors at the recreation center, answered questions, provided information about available services.
- Managed the collection of fees from participants in recreational activities.
- Assisted with the organization of recreational activities and events.
- Provided assistance to participants in recreational activities.
- Trained and supervised volunteers and junior staff members in recreational activity facilitation.
- Maintained cleanliness and organization of recreational facilities and equipment.
- Set up facility areas with supplies, tables and chairs for planned activities.
- Assisted with registration processes for recreational programs, including data entry and fee collection.
- Conferred with management to discuss and resolve participant complaints.
- Provided exceptional customer service to participants and addressed any concerns or inquiries.
- Supervised guests using the facility and its amenities.
- Promoted community awareness by providing information on upcoming events or activities.
- Recorded attendance of classes in medical records to note precautions or clinically relevant outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated and maintained databases with current information.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Bachelor of Science - Criminal Justice
Wichita State University
Wichita, KS12-2022
Skills
- Equipment inspection
- Recreation scheduling
- Team building facilitation
- Operational training
- Activity promotion
- Inclusivity and diversity
- Marketing and promotion
- Budgeting and finance
- Event setup and teardown
- Physical fitness
Timeline
Recreation Aide
Parks and Recreations
07.2018 - Current
Bachelor of Science - Criminal Justice
Wichita State University