Summary
Overview
Work History
Education
Skills
References
Affiliations
References
Timeline
Generic

NATALIE C. FLOYD

Sand Springs,OK

Summary

Strong FMLA as well as short and long term disability experience Litigation experience in civil, insurance, criminal and family law Knowledge of Word, Excel, Adobe, Windows 10, Salucro, Timeslips, PCLaw and Clio billing system and Epic Able to multi-task, possess a strong work ethic Excellent oral and written communication skills Skilled Paralegal with broad experience in legal research, document drafting, trial preparation, and case management. Strong communication skills and adept at building relationships with clients and fellow professionals. Proven ability to work well under pressure while maintaining high levels of accuracy. Previous role resulted in smoother office operations and expedited case resolution times.

Overview

23
23
years of professional experience

Work History

Paralegal

Helton Law Firm
Tulsa, Oklahoma
08.2021 - Current
  • Participated in client interviews, observed questioning process and documented information.
  • Organized client calendars, prepared mailings and handled high call volumes.
  • Ensured compliance with legal, court, and regulatory requirements by studying existing and new legislation.
  • Coordinated witness testimony for depositions.
  • Provided administrative support such as answering phones or scheduling appointments.
  • Proofread documents prior to filing them with courts or submitting them to opposing counsels.
  • Coordinated subpoena services and other support activities for legal office.
  • Managed case files and documentation, ensuring accuracy and confidentiality.
  • Collaborated with team members to ensure strategies and objectives were aligned and executed efficiently.
  • Filed pleadings and paperwork with court clerk to meet strict deadlines.
  • Assisted in settlement negotiations and mediation preparations.
  • Coordinated and managed case files, ensuring all documents were accurately filed and easily accessible.
  • Maintained calendars for upcoming court dates or deadlines related to cases.
  • Reviewed and organized legal documents, such as pleadings, motions, and briefs.
  • Created spreadsheets to track case information and deadlines.
  • Drafted correspondence, documented data and submitted materials to appropriate parties.
  • Responded to client calls and inquiries to deliver applicable information.
  • Advised clients on procedural matters related to their cases.
  • Entered data into and managed litigation databases and Excel spreadsheets.
  • Also served as Office Manager assisting with client billing, payment of invoices, reconciling bank account, running reports for attorney bonuses, additional wages, etc, as well as supervising staff and reporting to owner of the firm.

Customer Relations Representative

City of Sand Springs
Sand Springs, Oklahoma
12.2020 - 08.2021
  • Maximized customer satisfaction by handling customer email and telephone interactions.
  • Collaborated with other departments to ensure a seamless customer service experience.
  • Assist the public, the Public Works team and city officials with meetings within our facility.
  • Clean and organize lobby as well as restrooms and kitchen area.
  • Participated in team meetings and brainstorming sessions to improve customer service processes.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained accurate records of customer interactions and transactions.
  • Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.

Patient Service Representative

Warren Clinic Internal Medicine
Tulsa, Oklahoma
01.2020 - 12.2020
  • Coordinated check-in and check-out of patients for medical office.
  • Answered telephone.
  • Scheduled appointments and coordinate provider schedules.
  • Assisted patients with miscellaneous needs.
  • Printed upcoming provider schedules, and assemble packets for annual physical appointments.s.
  • Checked daily schedules for any updates and/or changes.
  • Delivered forms for injections to medical assistants.
  • Collected mail and distribute accordingly.
  • Faxed medical records requests to third-party record collection company and scan into patient chart.
  • Scanned all paperwork into appropriate patient chart.
  • Kept medical supply room, kitchen and front office area clean and organized.
  • Assisted vendors and medical supply representatives with checking and insuring all supplies are stocked.
  • Cleaned and organized front lobby at the end of the day and front office supplies for next day use.
  • Counted money in cash drawer at the beginning of the day and open office, count cash drawers at night and handle any bank deposits.

FMLA Coordinator

Cancer Treatment Centers of America
Tulsa, Oklahoma
01.2014 - 12.2019
  • Received and completed FMLA and disability paperwork for patients and caregivers.
  • Met with Patients to discuss questions and issues with paperwork.
  • Coordinated with physicians and obtain signatures for paperwork.
  • Corresponded with patients, caregivers, employers, disability insurance companies, physicians, and fellow stakeholders.
  • Ran, collected and distributed productivity report and other miscellaneous reports.
  • Scanned paperwork, combining with records using Adobe Acrobat to be able to fax and/or email for submission of a claim.
  • Answered telephone and managing electronic files.
  • Tracked FMLA and disability paperwork in Excel and hospital software to ensure timely response.
  • Also worked with our Cosmetic Clinic, Transitional Care, Survivorship, Partners in Care and Wellness Screening programs.

Legal Assistant

Heroux Partners, PLLC
Tulsa, Oklahoma
09.2011 - 07.2013
  • Create and manage files.
  • Scheduled court appearances, deadlines, mediations, etc.
  • Composed memos and correspondence.
  • Corresponded with clients, opposing and co-counsel.
  • Assist in the preparation of trials, trial exhibits, and mediations; prepare documents for electronic and court filings.
  • Conducted research.
  • Set up new clients and matters in PCLaw; enter attorney time into the billing system.
  • Served as interim Office Manager during the firm's transition, with responsibility for AP/AR, bank deposits, invoicing, payroll, and vendor management.
  • Helped with creating and sending invoices.

Legal Assistant

Tulsa County District Attorney
Tulsa, Oklahoma
02.2011 - 09.2011
  • Typed charges, prepare discovery and intake.
  • Attended court as Arraignment Liaison.
  • Coordinate with judges, attorneys, and other court personnel.l.
  • Pull files for court dockets, and order documents from other counties and states as needed for various cases.
  • Entered court minutes into the system.
  • Filed hard files and answered phones.

Legal Assistant

Robinett & Murphy
Tulsa, Oklahoma
08.2006 - 01.2011
  • Composed memos, correspondence and other related documents; prepare documents for filing with the various courts.
  • Created and manage files
  • Schedulee court appearances, deadlines, mediations, etc.
  • Conduct research and assist in the preparation of trials, trial exhibits, and mediations.
  • Maintained client relations.
  • Entered attorney time into billing system.
  • Assisted Office Manager with creating and sending invoices, and bank deposits.

Legal Secretary

Humphreys, Wallace, Humphreys
Tulsa, Oklahoma
02.2006 - 08.2006
  • Prepared legal documents, correspondence and memorandums.
  • Filed documents in hard files, and answered phones.
  • Corresponded with clients.
  • Inventory of supplies and other administrative functions as needed.

Court Clerk

Tulsa County Court Clerk
Tulsa, Oklahoma
08.2002 - 11.2003
  • Prepared daily docket.
  • Attended court, take minutes and enter into court system.
  • Prepared paperwork for pleas entered.
  • Correspond with the judge, attorneys, and other court personnel.

Education

Graduate -

Charles Page High School
Sand Springs, Oklahoma
05.2000

Skills

  • Document drafting
  • Case management
  • Database management
  • Client communication
  • Time management
  • Team collaboration
  • Attention to detail
  • Problem solving
  • Conflict resolution
  • Customer service
  • Office administration
  • File pleadings
  • Verbal and written communication
  • Client intake procedures
  • Legal correspondence
  • Document editing

References

  • Michelle Fox, Previous Director, (918) 630-4425, Tulsa, OK
  • Lisa Robinson, Previous Supervisor, (913) 220-3662, Sapulpa, OK
  • Kelsey Roe, Former Co-Worker, (918) 284-0345, Bixby, OK

Affiliations

  • Enjoys the outdoors including hiking, kayaking and road trips.
  • I love to travel and see new things and learn new information.
  • My family is my heartbeat. They are my most precious gifts and my biggest supporters!

References

References available upon request.

Timeline

Paralegal

Helton Law Firm
08.2021 - Current

Customer Relations Representative

City of Sand Springs
12.2020 - 08.2021

Patient Service Representative

Warren Clinic Internal Medicine
01.2020 - 12.2020

FMLA Coordinator

Cancer Treatment Centers of America
01.2014 - 12.2019

Legal Assistant

Heroux Partners, PLLC
09.2011 - 07.2013

Legal Assistant

Tulsa County District Attorney
02.2011 - 09.2011

Legal Assistant

Robinett & Murphy
08.2006 - 01.2011

Legal Secretary

Humphreys, Wallace, Humphreys
02.2006 - 08.2006

Court Clerk

Tulsa County Court Clerk
08.2002 - 11.2003

Graduate -

Charles Page High School

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