Natalie Chavez
Los Angeles,CA
Summary
Proven Customer Service Agent with a track record of fostering trust and loyalty among Southwest Airlines' customers through empathetic engagement and effective problem resolution. Skilled in managing high-volume customer interactions with outstanding communication and conflict resolution abilities. Demonstrated expertise in maintaining optimal stock levels and merchandise presentation, enhancing retail operations.
Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
06.2023 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Retail Specialists
Krispy Kreme
04.2021 - 06.2023
- Participated in regular training sessions for continuous improvement in retail knowledge and skills.
- Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyaltysales.
- Developed strong product knowledge to provide accurate information and expert advice to customers.
- Managed inventory for optimal stock levels and efficient merchandise presentation.
Education
High School Diploma -
Alliance Susan & Eric Smidt Technology High School
Los Angeles, CA06.2020
Skills
- Customer service
- Problem resolution
- Outstanding communication skills
- Empathetic and genuine
- Conflict resolution
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service Agent
Southwest Airlines
06.2023 - Current
Retail Specialists
Krispy Kreme
04.2021 - 06.2023
High School Diploma -
Alliance Susan & Eric Smidt Technology High School
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