Natalie Chavez
North Las Vegas,NV
Summary
Outgoing- and friendly yet professional with strong background in optometry support, equipped to enhance patient care and streamline clinical operations. Proven ability to perform diagnostic tests, manage patient records, and assist with procedures. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, attention to detail, and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Optometric Technician
Seth Taylor OD Optometry
08.2024 - Current
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Supported optometrists during emergency cases, aiding in prompt treatment and resolution of urgent issues.
- Improved patient flow in clinic by efficiently pre-testing patients, including visual acuity and pressure tests.
- Enhanced clinic hygiene and safety protocols, ensuring clean and safe environment for patients and staff.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Assisted in float from front office- to tech have experience in faxing, referrals, insurance verification and billing, checking patients in and out, scheduling appointments, etc.
- Working directly with Doctors and communication patient concerns and needs.
Fleet Lot Manager
Chalmers Ford
05.2024 - 07.2024
- Added and maintained key tags, inspection decals and window stickers for hundreds of vehicles on sales lot.
- Parked vehicles in visually appealing ways to attract customer attention and increase sales.
- Drove automobiles to other dealerships or vendors for pickups and deliveries..
- Maintained attractive, tidy parking lot for fleet dealership.
- Achieved and maintained pristine condition of automobiles on lot and in showroom.
- Managed relationships with transportation providers for timely delivery of new vehicles to the lot, reducing idle time before sale or lease initiation.
- Increased vehicle turnover rate with proactive management of aging inventory and timely price adjustments.
- Assisted sales and service staff with moving automobiles to keep operations running smoothly.
- Picked up and delivered customers using dealership vehicles.
- Boosted company reputation through exceptional attention to detail in presenting vehicles for sale or lease.
BDC Agent
Chalmers Ford
05.2023 - 05.2024
- Adapted quickly to changes within the industry landscape, staying informed about current trends and competitors'' offerings.
- Researched and stayed current in consumer and industry trends.
- Collaborated with sales team to ensure consistent messaging and seamless customer experiences.
- Contributed to the achievement of monthly sales targets through diligent outreach efforts and effective lead nurturing.
- Tracked customer interactions using CRM software, ensuring timely follow-ups and accurate recordkeeping.
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Worked with sales department to develop sales strategies and techniques.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
Part Time Sales Associate
Kohl's
09.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Excelled in Kohl's credit card sales, ranking among top contributors in credit application and sales
Office Administrative Assistant
Aquila Inc
11.2020 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Oversaw bookkeeping tasks and reconciled general ledger accounts using QuickBooks
- Scheduled inventory counts and performed hard copy file audits too ensure accurate records
Education
Bachelor of Science - Radiology
University of New Mexico
Albuquerque, NM05-2027
High School Diploma -
Rio Rancho High School
Rio Rancho, NM05-2023
Skills
- Visual field testing
- Appointment scheduling
- Diagnostic imaging
- Glaucoma screening
- Insurance billing
- Insurance processing
- Optometric equipment operation
- Patient testing
- Paperwork management
- Pre-testing procedures
- Refraction techniques
- Supply restocking
- Medication administration
- quick learner, adaptable to new software and programs
- open to feedback and direction
- strong team player with self management ability
- detail-oriented and highly organized
- outgoing with excellent communication skills
Timeline
Optometric Technician
Seth Taylor OD Optometry
08.2024 - Current
Fleet Lot Manager
Chalmers Ford
05.2024 - 07.2024
BDC Agent
Chalmers Ford
05.2023 - 05.2024
Part Time Sales Associate
Kohl's
09.2022 - 03.2023
Office Administrative Assistant
Aquila Inc
11.2020 - 08.2021
Bachelor of Science - Radiology
University of New Mexico
High School Diploma -
Rio Rancho High School
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