Natalie Cheek
Macon,GA
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
6
6
years of professional experience
Work History
Receptionist
Forsyth Manufactured Homes
Forsyth, GA
01.2024 - Current
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Monitored office supplies inventory and placed orders when necessary.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Provided administrative support to various departments, assisting with document preparation and data entry.
Receptionist
Ulta
Macon, GA
01.2024 - 07.2025
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled appointments for clients, customers, and other visitors.
- Processed payments and updated accounts to reflect balance changes.
- Greeted visitors and provided them with assistance.
Store Manager
Smoothie King
Nashville, TN
01.2020 - 04.2023
- Mitigated business risks by working closely with staff members and assessing performance.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Recruited, trained and supervised new employees.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Resolved customer complaints in a timely manner.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Call Center Representative
Keurig Dr Pepper, Inc.
Brunswick, GA
08.2019 - 08.2020
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Updated system with order specifics and customer details, preferences, and billing information.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Consulted with customers to resolve service and billing issues.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Education
Cosmetology
Austins Beauty College
Clarksville, TN08-2023
High School Diploma -
Glynn Academy
Brunswick05-2019
Skills
- Project management
- Travel arrangements
- Front desk operations
- Microsoft office specialist certified
- Scheduling appointments
- Staff management
- Correspondence distribution
- Service-oriented mindset
- Verbal and written communication
- Customer/Client relations
- Multitasking and prioritization
- Documentation and reporting
- Telephone skills
- Calendar management
Timeline
Receptionist
Forsyth Manufactured Homes
01.2024 - Current
Receptionist
Ulta
01.2024 - 07.2025
Store Manager
Smoothie King
01.2020 - 04.2023
Call Center Representative
Keurig Dr Pepper, Inc.
08.2019 - 08.2020
Cosmetology
Austins Beauty College
High School Diploma -
Glynn Academy
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