Natalie Chick
Danvers,MA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Regional Sales Manager
Weruva
09.2023 - Current
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Manages 5-state territory and 400+ stores ranging from high revenue to mid-size revenues for a company providing sustainably sourced, wet pet food.
- Travels for site visits and service calls.
- Responsible for relationship building and maintenance, product orders, educational seminars, and being available for questions and answers from store leadership and associates.
- Meets and exceeds monthly and quarterly goals for site visits, location improvements pertaining to products, and education programs with detailed action plans.
- Grow revenue through education, new product demonstrations, and a fresh perspective on product placements and showcasing.
- Delivers detail-oriented educational programs tailored to retail stores and provides open conversations with associates.
- Provides outstanding customer service with excellent communication, building and maintaining solid relationships with customers, and follows through on requests and services.
General Store Manager
Starbucks
10.2022 - 09.2023
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
General Store Manager
Independant Pet Partners
08.2019 - 10.2022
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
- Led community outreach efforts, such as charity events or local sponsorships, to enhance the store''s reputation and forge strong connections with customers.
- Managed inventory control, cash control, and store opening and closing procedures.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Grooming Salon Manager
PetSmart
08.2016 - 07.2019
- Managed and maintained health, welfare and proper care of animals.
- Delivered exceptional results by performing advanced grooming techniques on various breeds with precision and care.
- Ordered supplies for forecasted grooming demands.
- Oversaw the maintenance of all grooming equipment to ensure its safe and efficient operation, reducing downtime due to malfunctioning tools.
- Collaborated effectively with team members to provide seamless service from check-in to pick-up, enhancing overall client experience.
- Identified opportunities for upselling relevant products or services based on individual pet requirements, contributing to increased sales figures.
- Maintained a calm, professional demeanor when dealing with challenging situations or difficult animals, ensuring minimal disruption within the salon environment.
- Fostered strong relationships with clients through excellent communication skills and personalized attention to their pets'' needs.
- Managed client complaints or concerns promptly and effectively, upholding the salon''s reputation for excellent customer care.
- Ensured compliance with all industry regulations, maintaining proper licensing and certifications at all times.
- Established clear expectations for staff performance, resulting in consistently high-quality grooming services delivered to clients.
Education
Bachelor of Arts - Psychology
University of New England
Biddeford, ME03.2009
Skills
- Sales Leadership
- Customer Service
- Training and mentoring
- Sales Tracking
- Territory Management
- Presentations and public speaking
- Goals and performance
- Staff Management
- Customer Complaint Resolution
- Business development and planning
Timeline
Regional Sales Manager
Weruva
09.2023 - Current
General Store Manager
Starbucks
10.2022 - 09.2023
General Store Manager
Independant Pet Partners
08.2019 - 10.2022
Grooming Salon Manager
PetSmart
08.2016 - 07.2019
Bachelor of Arts - Psychology
University of New England
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