Natalie Childress

• Researched and resolved billing discrepancies to enable accurate billing.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked with multiple departments to check proper billing information.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Authorized Durable Medical Equipment
• Insurance verification
• Patient accounts representative
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.

Front desk and Check-out,

• Fit and apply MLSO back braces, Miami J cervical collars, soft collars and wrist splints.
• Prepared medical records requested from patients , law offices, and various third party companies.
• Utilized problem-solving skills, common sense and the process of elimination to resolve diverse and complex clinical issues within a team or independently.
• Creation and implementation of check-out processes and systems when referring patients and generating physician orders.
• Informed patients of preparation requirements needed prior to their scheduled appointments; provided instructions as necessary.
• Reviewed physician orders to ensure accuracy before scheduling appointments; identified discrepancies between order entry and dictation
• Answered phone calls promptly, addressed inquiries appropriately, directed callers to appropriate personnel when needed.
• Resolved conflicts between physicians, nurses practitioners and patients regarding scheduling issues.
• Collaborated with team members in developing strategies that improved overall workflow efficiency.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Scheduled and confirmed patient appointments and consultations.
• Greeted patients, determined purpose of visit and directed to appropriate staff.
• Experienced in scheduling various types of imaging procedures such as MRI, CT, CT Guided Needle biopsies, spinal taps,PET scans, nuclear medicine bone scans, Dexa (bone density) scans, DAT scans, CT Myelograms, Floro Guided needle placement and correlating labs, instructions, and requirements needed for such imaging procedures.
• Spearheading necessary research to ensure accurate imaging for non-specified diagnosis.
• Strong memorization of various ICD 10 codes, imaging CPT codes and medical terminology.
• Transmitted medical records and other correspondence by mail, e-mail, or fax.
• Scheduled tests, lab work or x-rays for patients based on physician orders.
• Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
• Ordered and maintained supply inventory for medical office and various types of DME.
• Interviewed patients to complete case histories and intake forms.
• Demonstrated adaptability and flexibility during peak clinical times.
• Established strong work network by building professional relationships with physicians and fellow employees.
• Generated various referrals based upon the physician’s orders and recommendations.
• Coordinated patient referrals to specialists and other healthcare services.
• Tracked patient outcomes and prepared reports for healthcare providers.
• Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary
• Proficient use of all office equipment.
• Designed and developed training materials for new employees in the clinic.
• tailoring training to the expectations and preferences of the physicians.
• Resolved any issues raised by participants during the training session in a timely manner.
• Trained multiple newly hired clinical staff to fill key positions during clinical expansion and growth.
• Explained goals and expectations required of new hires.
• Monitored and evaluated training effectiveness.
• Provided administrative support to law offices by scheduling appointments, coordinating meeting arrangements.
• Managed Physician legal calendars of various depositions, Med Panel Reviews, Life Care Planning and Independent Medical Exams.
• Developed forms for use in liability matters,