Natalie Clark
Los Angeles,CA
Summary
Dedicated Tour Guide and Departmental Lead at Universal Studios Hollywood with 10 years of versatile experience in fast-paced environments. Known for providing exceptional customer service, adeptly supporting managers, co-workers, and guests. Skilled in schedule management, administrative support, and ensuring seamless operations. Excels in delivering memorable experiences and fostering positive relationships.
Overview
12
12
years of professional experience
Work History
Tour Guide
Universal Studios Hollywood
08.2012 - Current
- Provided top tier customer service for the park's premiere product requiring a high level of knowledge, training, and expertise
- Held several different positions within the department including VIP Guide, Department Lead, Tour Guide Trainer, and Master of Ceremonies
- Delivered a high end product and ensured guest satisfaction
- Ensured guest satisfaction by delivering a high-end experience tailored to each individual, regardless of background.
- Assisted other departments to help ensure smooth operations throughout the day
- Responsibilities included balancing busy phone and email traffic while handling the intricate and precise timing of the studio tour operation
- Played a key role in training new and existing employees, providing detailed information and fostering a positive team atmosphere.
Personal Stylist
DAILYLOOK
10.2021 - Current
- Curated personalized selections of 8-12 handpicked items monthly, aligned with each client's individual lifestyle needs.
- Utilized elevated sales and service levels to consistently exceed performance metrics.
- Provided the highest level of customer service, ensuring clients received personalized attention and care.
- Complied with sales performance metrics, policies, and procedures to maintain operational efficiency and effectiveness.
- Reviewed client feedback, style preferences, and social media accounts to enhance the overall client experience.
Merchandise Specialist
Nordstrom
08.2020 - 10.2020
- Communicated with buying office and brands to follow up on necessary information.
- Gathered and prioritized information for item set-up, maintenance, and ordering execution.
- Made educated decisions on data needs, product attributes, and classification.
- Worked to improve data standards, quality, and reporting.
- Monitored data accuracy and errors to mitigate long-term effects.
Senior Stylist
Stitch Fix
03.2018 - 06.2020
- Styled hundreds of women's, men's, and kid's clients using Stitch Fix's online styling platform
- Studied individual profiles and listened to feedback and requests to provide a personalized experience for each client
- Engaged with clients through personalized notes, including how-to-wear tips on styling hand-selected pieces based on each customer's individual preferences.
Education
Bachelor of Science (B.S.), Communication and Media Studies -
Florida State University
05.2011
Bachelor of Arts (B.A.), Drama and Dramatics/Theatre Arts, General -
Florida State University
05.2011
Timeline
Personal Stylist
DAILYLOOK
10.2021 - Current
Merchandise Specialist
Nordstrom
08.2020 - 10.2020
Senior Stylist
Stitch Fix
03.2018 - 06.2020
Tour Guide
Universal Studios Hollywood
08.2012 - Current
Bachelor of Science (B.S.), Communication and Media Studies -
Florida State University
Bachelor of Arts (B.A.), Drama and Dramatics/Theatre Arts, General -
Florida State University
Similar Profiles
Anita AvanesiAnita Avanesi
Sr HR Analyst – Learning and Organizational Dev. at Universal Studios Hollywood – NBC UniversalSr HR Analyst – Learning and Organizational Dev. at Universal Studios Hollywood – NBC Universal
Brandon MaravillasBrandon Maravillas
Park Attendant at Universal Studios HollywoodPark Attendant at Universal Studios Hollywood
Jacob SteppJacob Stepp
Custodial Assistant at Universal Studios HollywoodCustodial Assistant at Universal Studios Hollywood
John CoronelJohn Coronel
Retail Sales Associate at Universal Studios HollywoodRetail Sales Associate at Universal Studios Hollywood
Amit ShahAmit Shah
Owner at Zoom RoomOwner at Zoom Room