Natalie Clarke
Brooklyn,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Investigator
New York Presbyterian Cornell - Weill Center
New York , NY
2007.01 - Current
- Maintained confidentiality of sensitive information at all times.
- Maintained detailed case log of all cases assigned to monitor progress and completion.
- Created process to capture, integrate, and maintain data supporting field information applications.
- Trained and mentored field investigators and worked with team lead to identify skills, problem areas, and opportunities for staff development and improvement.
- Managed caseloads efficiently, prioritizing tasks and meeting strict deadlines in high-pressure environments.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
- Assisted other departments with various tasks as requested by supervisor.
- Resolved customer complaints in a courteous manner while adhering to company policies.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Explained policies, procedures and services to patients.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Participated in team meetings to discuss new initiatives or process improvements.
- Maintained confidentiality of all patient information according to HIPAA regulations.
Education
Associate of Arts - Graphic Design
New York City College of Technology of The City University of New York
Brooklyn, NY2002-06
Skills
- Leadership
- Data Entry
- Analytical and Critical Thinking
- Time Management
- Critical Thinking
- Organization and Time Management
- Written Communication
- Microsoft Word
- Verbal Communication
- Recordkeeping
- Task Prioritization
- Calm Under Pressure
- Flexible and Adaptable
- Public Safety
- Emergency Preparedness
- Emergency security
- Detail Oriented
Accomplishments
- Nine Certificates for Award of Excellence within my department when I was an Officer.
- Multiple Awards as Employee of the month.
- Leadership role as instructor of training new employees within in my field.
Certification
Certified in Management of Aggressive Behavior (MOAB) courses.
CPR courses
Timeline
Investigator
New York Presbyterian Cornell - Weill Center
2007.01 - Current
Associate of Arts - Graphic Design
New York City College of Technology of The City University of New York
Certified in Management of Aggressive Behavior (MOAB) courses.
CPR courses
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