Natalie Class
Adairsville,GA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
6
6
years of professional experience
Work History
Front Desk Lead
Barnsley Resort
08.2023 - Current
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Trained new front desk staff members, fostering a team environment and ensuring consistent service quality for guests.
- Managed room inventory effectively, minimizing overbooking situations and optimizing occupancy rates.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Front Desk Agent
Barnsley Resort
11.2021 - 08.2023
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Shift Lead
Zaxby’s
08.2018 - 10.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Established positive rapport with customers and staff members alike through strong communication skills.
Education
High School Diploma -
Adairsville High School
Adairsville, GA05.2021
Skills
- Guest Relations
- Initiative-taking
- Billing management
- Exceptional communication
- Customer Service
- Training and mentoring
- Credit and cash payments
- Front Office Support
- Problem-solving skills
- Room assignments
Timeline
Front Desk Lead
Barnsley Resort
08.2023 - Current
Front Desk Agent
Barnsley Resort
11.2021 - 08.2023
Shift Lead
Zaxby’s
08.2018 - 10.2021
High School Diploma -
Adairsville High School
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