Natalie Cole
Anderson,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Advance America
01.2021
- Collections, inbound calls, financial services
Credit Manager
RNR Tire Express
07.2023 - Current
- Take incoming calls and outgoing calls for customers needing to make payments
- Assisting customers with a warm and attitude
- Interacting through live chat, keeping records of commitment and communications
Customer Service Representative(Remote)
HGS Global Solution
02.2022 - 04.2023
- Take incoming calls and outgoing calls to customers roadside assistant services
- Assisting customers with a warm and professional attitude, assisting customers with questions, interacting with customers through live chat, keeping records of customer complaints
CSR/ Assistant Manager
EZ Cash Loans
01.2018 - 01.2021
- Contacting customers with past due accounts for collections, answering the telephone, posting counter payments
- Computing cash to customer and completing loan documents
- Make, Take, or Call messages, set up appointments and interacting with customers
Quality Auditor
Clarion
01.2015 - 01.2018
- Inspect, monitor, record and report quality data for production and incoming Inspection activities to assist in operations, Identify, estimate and correct deviations and defects in quality system process
Shift Leader
Hardee’s Abbeville Sc
01.2010 - 01.2015
- Supervising shifts, coordinating staff training, controlling inventory, always maintaining professional appearance and demeanor
Education
Sterile Processing Technology
Penn Foster College
Scottsdale, AZSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Customer satisfaction measurement
- Call Center Operations
- Professional telephone demeanor
- Scheduling
- Microsoft Outlook
- Follow-up skills
- Call Management
- Paperwork Processing
- Appointment Scheduling
- Team Development
- Order Processing
- Documentation
- Administrative Support
- Microsoft PowerPoint
- Data Collection
- Staff Training
- Prioritization
- De-Escalation Techniques
- Building rapport
- Technical Support
- Quality Control
- Clerical Support
- Live chat support
- Filing
- Dispute Resolution
- Customer Education
- Product and service solutions
- Multi-line phone talent
- Coordination
- Assertiveness
- Order Fulfillment
- Recordkeeping strengths
- Account updating
- Research
- Account Management
- Reading Comprehension
- Spreadsheets
- Service Upselling
- Staff education and training
- Proofreading
- Document Control
- Medical terminology knowledge
- Quality Assurance Controls
- Escalation management
- Shipping and Logistics
- POS systems expert
- CRM Software
- CRM software proficiency
- Training development aptitude
- Key holder experience
- Shipping procedures understanding
- Delivery Scheduling
- Call triaging
- Credit adjustments
References
Subaskin Bennett, Anderson, SC, (404) 217-4081
Timeline
Credit Manager
RNR Tire Express
07.2023 - Current
Customer Service Representative(Remote)
HGS Global Solution
02.2022 - 04.2023
Customer Service Representative
Advance America
01.2021
CSR/ Assistant Manager
EZ Cash Loans
01.2018 - 01.2021
Quality Auditor
Clarion
01.2015 - 01.2018
Shift Leader
Hardee’s Abbeville Sc
01.2010 - 01.2015
Sterile Processing Technology
Penn Foster College
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