Hi, I’m
Natalie Colgan
Antioch,IL
Summary
Goal-oriented leader dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with students and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities.
Overview
14
years of professional experience
Work History
Warren Township High School
Dean of Student
07.2019 - Current
Job overview
- Spearheaded technology initiatives to support student learning and academic excellence.
- Improved policies and procedures to maximize student safety and campus security.
- Devised programs to promote diversity and inclusion among staff, faculty and students.
- Cultivated engaged student population with successful orientation programs.
- Managed caseload of 600+ students.
- Monitored and assessed results of postsecondary programs and services to identify and capitalize on potential improvements.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
- Assisted in development and implementation of faculty development plans.
- Guided and supported faculty and staff in development of new programs.
- Developed and implemented student success initiatives to recognize and encourage achievement.
- Delivered services to customer locations within specific timeframes.
- Gained strong leadership skills by managing projects from start to finish.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proved successful working within tight deadlines and fast-paced environment.
- Proven ability to develop and implement creative solutions to complex problems.
Warren Township High School
Theatre Manager
07.2019 - Current
Job overview
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed theatre budget of $30,000+.
- Interacted well with customers to build connections and nurture relationships.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Raised property accuracy and accountability by creating new automated tracking method.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reported issues to higher management with great detail.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Warren Township High School
Choir Director
07.2009 - 06.2019
Job overview
- Assigned and reviewed staff work in such areas as scoring, arranging and copying music.
- Coordinated and organized tours or hired touring companies to arrange concert dates, venues and accommodations for longer tours.
- Organized and led recruiting initiatives to maximize program outreach.
- Submitted, managed and complied with established budgets.
- Coordinated, planned and led practices for musical components for concerts.
- Worked with both adults and children and shaped approaches to align with student experience level and musical knowledge.
- Directed groups at rehearsals and live or recorded performances to achieve desired effects such as tonal and harmonic balance dynamics, rhythm, and tempo.
- Collaborated with performers and producers to determine and achieve desired sound for production.
- Conducted rehearsals to keep performers prepared for performances.
- Educated students on proper vocal techniques and vocal warm-ups.
- Maintained calendars of events and assisted in event planning.
Education
Concordia UniversityChicago, IL
Master of Science from Educational Leadership
05.2014
Millikin UniversityDecatur, IL
Master of Arts from Vocal Music Education
05.2008
Skills
- Improve Faculty Performance
- Adult Learning Practices
- Strategic Enrollment Management
- Customer Satisfaction
- Student Registration
- Creative Solutions
- Project Requirements
- Student Services
- Plan Institutional Strategies
- Vendor Contracts
- Microsoft Office Suite
- Google Workspace
- Photoshop/Lightroom
- Wordpress
Certifications
Google Project Management
Timeline
Dean of Student
Warren Township High School
07.2019 - Current
Theatre Manager
Warren Township High School
07.2019 - Current
Choir Director
Warren Township High School
07.2009 - 06.2019
Concordia University
Master of Science from Educational Leadership
Millikin University
Master of Arts from Vocal Music Education
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