Natalie Colin
East Branch,NY
Summary
Empathetic and hard-working leader with 20 plus years in Luxury Retail Success Management. I have an extensive background leading profit-generating through delivering world class service. I am skilled in analyzing purchase patterns and attitudinal data to reveal new CRM growth opportunities , securing new customers, analyzing competitive trends, closing profitable deals, and nurturing beneficial relationships.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Response Frontline Case Investigator
The Computer, Merchant LTD
01.2022 - 08.2022
- Excellent and tactful interpersonal skills, cultural sensitivity, and language interviewing skills that allowed me to build and maintain trust with clients and contacts.
- Explained importance of contact tracing to prevent disease transmission and keep communities healthy
- Furnished case patients with contact information outlined in NJ protocol for local health departments to support contact tracing
- Received processed and tracked patients documentations with speed and accuracy
- Delivered healthy living and disease management information to specific population groups.
- Managed over 40 calls per day.
Swarovski / Store Manager
02.2015 - 06.2021
- Oversaw growth , efficiency, and profitability Of Swarovski’s specialty retail space
- Arrange over $3M worth of inventory (Jewelry, handbags, and crystal figurines.)
- Analyzed vendor, products and categorical performance for over 10 vendors and 30 plus unique items
- Integrated customer Journey Program, Unify client relationships for an enhanced shopping experience
- Managed onboarding training and certification process for new store staff
- Promoted 3 direct reports
- Boosted sales consecutively for 6 years, 2020 +5% over previous sales goal
- 2019 increase of +8% over previous sales goal
- 2018
- Increase of +2% over previous sales goal
- Ensure operational, merchandising, security and safety policies and procedures are adhered to at all times
- Conform to Board of Health and
- OSHA standards.
BCBG / Store Manager
01.2013 - 02.2015
- Lead and direct the full scope of $1M yearly retail operations ensuring a smooth running and profitable, customer centric operation
- Recruit, interview, hire, train and oversee staff of 10 plus employees
- Drive company culture through transparency, training and development, in support of the company’s core values, vision and mission statement
- Review and analyze financial and operational reports
- Increase sales for 2 years
- Increase 2013 of +10% over previous years sales goals
- Increase 2014 of +20% of previous sales goal
- Analyze sales data and payroll forecast to consistently meet company targets of reducing cost from previous year
- Ensure operational, merchandising, security and safety policies and procedures are adhered to at all times
- Conform to Board of Health and
- OSHA standards.
BEBE/ Store Manager
01.2007 - 01.2013
- Top performing store in the region $10M
- Maximized sales revenue in 2010 by 12%
- Streamlined BEBE’s daily operations and delivered high-volume customer care, profit and loss management
- Transitioned 5 entry level associates to leadership rolls
- Exceeded stores performance by +10% through strategic merchandising and world class customer service
- Partnered with other management and associates to ensure smooth operations, and world class service to all clients.
Assistant Manager
ARDEN B
01.2005 - 01.2007
- Assist the Store Manager in organizing, planning, and implementing strategy to drive sales
- Recruited and trained 20+ sales associates on appropriate selling culture and clienteling
- Increased Year over Year retail sales target
- Achieve customer service rating above 15% from previous year.
EXPRESS/ Assistant Manager
01.2000 - 01.2005
- Assist the Store Manager in supervising the store operations, recruiting,
- Management training, and sales functions, drive productivity, compliance with company policies
- Partnered with store managers to identify high performing sales associates to elevate their growth
- Analyzed the business and executed a smart action plan that optimized results.
Education
Associate of Arts - Business Administration And Management
Gibbs College
Livingston, NJ05.2004
Skills
- Microsoft Office, Excel and various POS Systems
- Data Entry
- Interpersonal Communication
- Analytical and Critical Thinking
- Payroll management
- Sales Training
Certification
Project Management Certificate
By Course
Timeline
Response Frontline Case Investigator
The Computer, Merchant LTD
01.2022 - 08.2022
Swarovski / Store Manager
02.2015 - 06.2021
BCBG / Store Manager
01.2013 - 02.2015
BEBE/ Store Manager
01.2007 - 01.2013
Assistant Manager
ARDEN B
01.2005 - 01.2007
EXPRESS/ Assistant Manager
01.2000 - 01.2005
Associate of Arts - Business Administration And Management
Gibbs College
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