Natalie Collinge

• Lead the sales team in maintaining customer relations and satisfaction through handling phone calls, emailing, and managing client accounts.

• Entering customer information and processing payments into our CRM software.

• Update spreadsheets and databases with statistical information.

• Maintain company calendars and appointments for the sales team and sales interns.

• Refine skills in addressing client objections with professionalism and empathy.

• Delivered prompt and attentive service in a fast-paced, high-volume college bar environment, ensuring customer satisfaction and a welcoming atmosphere.
• Managed multiple orders simultaneously while maintaining accuracy and efficiency during peak hours.

• Facilitate collaboration between the Black Sheep campaign team and client company, Chapter Madison, to coordinate 2-3 marketing promotion events weekly.
• Drive lead generation for Chapter Madison by distributing up to 1,000 promotional materials per event, effectively engaging the student population.
• Conduct post-event evaluations with the client to assess outcomes and develop future action plans.