Natalie Coney
East Dublin
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Health Service Technician Lead
Riveredge
04.2024 - Current
- Administered a variety of diagnostic tests and assessments, accurately interpreting results to guide effective treatment planning.
- Provided comprehensive training on new equipment and procedures for all staff members, enhancing knowledge and skillsets while improving patient outcomes.
- Enhanced patient safety by strictly adhering to infection control guidelines and proper use of personal protective equipment.
- Provided compassionate care to patients, addressing their concerns and answering questions about their conditions and treatment plans.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
UCSI
04.2022 - 03.2024
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Warehouse Production Worker
Dublin Structures
10.2021 - 03.2022
- Reduced order processing time with accurate picking, packing, and shipping of products.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Wrapped pallets in shrink wrap prior to loading.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Onsite Supervisor
Advantage Resourcing Staffing
11.2020 - 09.2021
- Managed multiple concurrent projects successfully while maintaining high-quality standards throughout all phases of construction.
- Streamlined communication between team members and stakeholders for better project coordination and collaboration.
- Enhanced project efficiency by closely monitoring progress, identifying potential issues, and providing timely solutions.
- Maintained a safe work environment by enforcing strict adherence to safety protocols among all staff members on site.
- Improved overall production rates through effective resource allocation, process optimization, and personnel management strategies.
Store Manager
Dollar General
02.2019 - 11.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Correctional Sergeant
Corecivic Inc.
11.2012 - 02.2019
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
- Supervised 15 employees and performance of tasks and managed 2500 offenders.
- Resolved issues and disputes between inmates professionally and respectfully.
- Responded to emergency situations and provided first aid following facility guidelines.
Education
Bachelor of Science - Criminal Justice
Benedict College
Columbia, SC05-2013
High School Diploma -
Dublin High School
Dublin06-2009
Skills
- Vital signs monitoring
- Critical thinking
- Team leadership
- HIPAA compliance
Timeline
Health Service Technician Lead
Riveredge
04.2024 - Current
Customer Service Representative
UCSI
04.2022 - 03.2024
Warehouse Production Worker
Dublin Structures
10.2021 - 03.2022
Onsite Supervisor
Advantage Resourcing Staffing
11.2020 - 09.2021
Store Manager
Dollar General
02.2019 - 11.2020
Correctional Sergeant
Corecivic Inc.
11.2012 - 02.2019
Bachelor of Science - Criminal Justice
Benedict College
High School Diploma -
Dublin High School
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