Natalie Contreras
Fort Worth,TX
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making at positive impact in the success of the company.
Very detail oriented and willing to do whatever it takes to get the job done in a safe efficient manner. Attentive listener focusing on customer needs. Proven success at not only an individual level but as a valuable team member as well. Strong problem-solving skills. Ability to multitask and prioritize tasks effectively. Positive attitude and willingness to learn Bilingual English and Spanish
Overview
9
9
years of professional experience
Work History
Bartender
BoomerJack’s
11.2019 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Customer Success Representative
Wells Fargo
01.2022 - 03.2023
- Support customers and resolve moderate to complex inquiries or issues regarding financial products and services
- Perform tasks such as answering inquiries, resolving problems and providing best-in-class customer experience while adhering to work guidelines, policies and regulations
- Navigate multiple computer systems while researching customer needs and offer resolutions while communicating effectively and accurately delivering information
- Strong communication skills, both verbal and written, with the ability to empathize with customers and provide solutions
- Ability to work effectively in a team environment, as well as independently
- Escalate complex issues to senior support staff ensuring prompt resolution
Server
BoomerJacks
01.2019 - 01.2022
- Greet guests upon arrival and take food/drink orders
- Ensure orders have been accurately prepared before delivering to guest's table
- Handle multiple guests/tables at the same time
- Complete guests' tickets and finalize payment
Hostess/Food runner
BoomerJacks
01.2018 - 01.2019
- Put together food orders based on ticket info
- Maintained accurate seating chart of restaurant and seating availability
Hostess
Cheddars Scratch Kitchen
01.2016 - 01.2018
- Ensured guests received excellent customer service experience upon entering the restaurant
- Directed hostesses on available seating for guests
- Maintained constant communication with management regarding seating capacity and guest requirements
- Packed To Go orders, greeted guests and processed payments
Education
Diploma -
Fossil Ridge High School
01.2017
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
Languages
Spanish
Native or Bilingual
Timeline
Customer Success Representative
Wells Fargo
01.2022 - 03.2023
Bartender
BoomerJack’s
11.2019 - Current
Server
BoomerJacks
01.2019 - 01.2022
Hostess/Food runner
BoomerJacks
01.2018 - 01.2019
Hostess
Cheddars Scratch Kitchen
01.2016 - 01.2018
Diploma -
Fossil Ridge High School
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