NATALIE CONTRERAS
Los Angeles,CA
Summary
Motivated, goal-oriented, and seasoned Non-QM Mortgage Underwriter with extensive experience across a wide range of Non-QM programs. A hands-on leader with proven expertise in underwriting, loan analysis, customer service, relationship building, and project management. Possesses strong interpersonal and leadership skills, along with a demonstrated history of success in staff development and mentoring. Committed to delivering high-quality internal and external customer service while maintaining accuracy, efficiency, and compliance throughout the underwriting process.
Overview
21
21
years of professional experience
Work History
Non-QM- Underwriter
THE LOAN STORE
01.2025 - Current
- Conducted thorough manual analysis of mortgage loan files, evaluating borrower income, credit histor assess repayment ability and compliance with applicable. Underwrote a diverse portfolio of Non-QM loans, including Bank Statement only, Asset Depletion, DSCR, 1099 only, W2 only, One Year Self-Employed, Profit and Loss only and WVOE only; ensuring adherence to company and investor guidelines
- Cultivated and managed relationships with new and existing wholesale mortgage brokers through regular outreach and scheduled appointments, enhancing broker engagement and satisfaction
- Provided expert guidance on company loan programs, pricing models, submission protocols, and policy updates, ensuring brokers had the knowledge to navigate offerings effectively
- Served as liaison to keep brokers informed of procedural changes and compliance requirements, facilitating seamless communication and adherence to standards
- Supported brokers throughout the loan submission process to facilitate accurate and timely applications
- Provided training on internal online systems including automated underwriting tools, rate sheet access, and loan lock workflow
Senior Non-QM Underwriter
KIND LENDING, LLC
01.2024 - 11.2024
- Review and analyze applications for NON-QM residential mortgage loans. Responsible for reviewing the credit reports and appraisals, reviewing and calculating income, reviewing asset documentation, and following up on outstanding loan conditions, clearing files to close, and ensuring compliance with all applicable lending guidelines. Well versed with all Non-QM products such as 12/24 bank statements, Asset Depletion, DSCR, WVOE only, 1099 only, ITIN, Foreign National. Reviewed Trust Agreements and required corporate documentation.
- Analyze loan packages to render valid credit decisions consistent with NON-QM guidelines, investor overlays, industry standards and internal policies.
- Review the borrower's capacity and ability to repay per compliance regulations
- Achieved company SLA targets while effectively accommodating rush requests and exceptions
- Discuss and review files with brokers, account executives, account managers, team leaders or managers
- Restructured loans to ensure compliance with guidelines.
- Ensured timely completion of diverse tasks under high-pressure conditions.
- Resolve post-closing underwriting issues
Non-QM Mortgage Underwriter
ARC HOME LOANS
05.2021 - 11.2023
- Performed frontline manual underwriting for Non-QM residential mortgage products with Arc overlays. credit, title, and collateral information. Well versed on Non-QM products 12/24 bank statements, Asset Depletion, DSCR, WVOE only, 1099 only, ITIN, and Foreign National.
- Analyzed risk and compliance of residential mortgage loan applications, ensuring adherence to company and investor guidelines.
- Reviewed resubmitted documentation, issuing final loan decisions that aligned with underwriting standards.
- Responding to loan audits and post-closing requests for additional documentation
- Conducted risk assessments on potential clients, evaluating borrowing history, credit rating, and income to inform lending decisions.
Non-QM Mortgage Underwriter | Team Leader
GREENBOX LOANS, INC.
12.2018 - 04.2021
- Conducted analysis of appraisals, titles, and hazard insurance in compliance with RESPA, TILA, and TRID regarding Greenbox overlay and incorporated COVID-19 requirements and guidelines to ensure accurate assessments. Executed diverse non-prime programs, including Fix and Flip, Hard Money, Asset Depletion, VOE only, Foreign National, and Alt Doc Programs.
- Streamlined underwriting process, reducing average processing time and enhancing operational efficiency, contributing to improved customer satisfaction.
- Maintained company standard for productivity level and complied with company policy of 48 hour underwriting turnaround time and 24-hour turnaround time for condition reviews.
- Achieved company standard for productivity and complied with policy for 48-hour underwriting turnaround and 24-hour condition review turnaround.
Senior Mortgage Underwriter
URBAN LENDING SOLUTIONS
12.2013 - 11.2018
- Performed underwriting of conventional loans in accordance with GSE and Bank of America guidelines, while and ensuring compliance with company and investor standards.
- Educated and mentored loan processors, enhancing team competency and efficiency.
- Reviewed income, asset, prelim, appraisal, credit, purchase contract and credit report
- Reviewed income, asset, appraisal, credit report, prelim, and purchase contract to assess loan eligibility.
Litigation Senior Underwriter
Bank of America
03.2010 - 10.2013
- Underwrote closed litigated mortgage loans to ensure compliance with risk assessments.
- Evaluated loan risk documentation provided at the time of funding against loan criteria, guidelines and standards. Wrote appeals and rebuttals for litigated mortgage transactions.
- Executed manual underwriting on closed mortgage transactions to assess risk and eligibility.
- Created appeals and rebuttals for the closing of foreclosure residential properties.
- Resolved documentation gaps by providing critical missing information for closing processes.
Conventional Mortgage Underwriter
Countrywide Home Loans
07.2005 - 09.2009
- Maintained underwriting and signing authority for loans of up to $1 million with no second signature required (A-D grade paper).
- Analyzed documents, completed complex income calculations, and prepared documentation packages for products in compliance with retail guidelines, ensuring timely disposition and control of legal documentation to minimize risk of loss to the bank.
- Validate automated underwriting findings, asset, income, and collateral documents while verifying accuracy and completeness.
- Delivered exceptional customer service by leveraging comprehensive knowledge of lending programs, policies, procedures, and regulatory requirements.
- Ensured all loans were underwritten with attention to detail accuracy and within compliance
- Reviewed appraisals to verify accuracy of valuations and ensure supporting documentation substantiated the assessed value.
Skills
- Loan Processing
- Underwriting Guidelines
- Risk Assessment
- Credit Evaluation
- Automated Underwriting
- Compliance Review
- Data Analysis
- Loan Tracking
- Portfolio Management
- Document Management
- Workflow Automation
- Encompass
- LQB Database
- GEMS
- LPS Desktop
- S400
- Client Communication
- Broker Liaison
- Investor Relations
- Loan Status Monitoring
- Product Knowledge
Area of Expertise
- Underwriting
- Staff Development
- Analysis & Reporting
- Audits & Compliance
- Quality Control
- Risk Analysis
- Customer Service
- Relationship Building
- Project Management
Timeline
Non-QM- Underwriter
THE LOAN STORE
01.2025 - Current
Senior Non-QM Underwriter
KIND LENDING, LLC
01.2024 - 11.2024
Non-QM Mortgage Underwriter
ARC HOME LOANS
05.2021 - 11.2023
Non-QM Mortgage Underwriter | Team Leader
GREENBOX LOANS, INC.
12.2018 - 04.2021
Senior Mortgage Underwriter
URBAN LENDING SOLUTIONS
12.2013 - 11.2018
Litigation Senior Underwriter
Bank of America
03.2010 - 10.2013
Conventional Mortgage Underwriter
Countrywide Home Loans
07.2005 - 09.2009