Summary
Overview
Work History
Education
Skills
LANGUAGES
Accomplishments
Certification
Timeline
Receptionist
Natalie Contro

Natalie Contro

Johnson City,NY

Summary

Dedicated, high-energy, professional and team leader with vast experience working with cleaning crews, supervising independently throughout the years. I have built a solid foundation of knowledge and skills in custodial operations, particularly in floor refinishing and attention to detail. I specialize and am certified in complete floor care restorative maintenance of numerous floor coverings. Stripping, waxing, re-coating and burnishing VCT, asbestos containing VCT and terrazzo. Other areas of expertise are the screen and re-coat process with hardwood floors and the maintenance and restorative processes used while working with grout, porcelain/ceramic tile and finished concrete. Demonstrates dedication, diligence, and a strong work ethic in cleaning duties. Has a meticulous eye for detail and unwavering professional ethics, thriving in fast paced, heavy-volume environments. Adapts easily with the ability to multi-task even in unique challenging situations and remain flexible. Establishes priorities, and sustains the highest level of organization in ever shifting situations. Extensively trained in building maintenance, continues online education with BETCO-U. Engages in self-directed learning to gain more knowledge to be more efficient in the janitorial industry. Believes that consistency and reliability really holds an important factor in maintaining your work space. Holds strong moral ethics and goes above and beyond the basic requirements of the job expected to be performed. A skilled communicator, building relationships with cross-functional teams across the value chain.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Project Supervisor

Human Technologies Corporation
04.2024 - Current
  • Refinish and restore all types of floor coverings terrazzo, vinyl composite tile, luxury vinyl tile, ceramic tile, sealed concrete.
  • Specialized in floor and facility maintenance projects across multiple state and federal facilities including asbestos containing VCT stripping and waxing, carpet extraction and bathroom restoration.
  • Performed routine maintenance and repairs on a wide range of janitorial equipment to ensure optimal performance.
  • Extensive knowledge in operating and maintaining numerous brands of professional, commercial and industrial floor care equipment- walk behind scrubber, ride on floor scrubber, square scrubber with weights, rotary floor scrubber/buffer, floor sweeper, kyvak all surface cleaners, wet/dry vacuum, backpack vacuums, upright vacuum, ultra high speed burnishers and additional needed pad drivers, deck brushes.
  • Demonstrated strong project planning, time management, and quality control skills by consistently completing work on schedule and consistently delivering customer satisfaction.
  • Skilled in floor refinishing proposal documents, proper equipment ordering per facility, in-depth knowledge of commercial cleaning chemicals, including proper dilution, usage and storage procedures.
  • Ensures compliance with OSHA standards and up to date Safety Data Sheets (SDS) for all chemical products used on site.
  • Trained and supervised staff on the correct handling and use of chemicals and non green certified disinfectants, acids, degreaser's, solvents, and specialty cleaning chemicals.
  • Implemented green-certified and environmental friendly chemical practices while handling high sanitation standards.
  • Regularly called upon to correct and restore floor care projects that were completed by previous vendors, successfully refinishing surfaces to professional standards.
  • Supervised inclusive custodial teams composed of individuals with disabilities, fostering a respectful, supportive, and highly performing work environment.
  • Certified in BETCO hard floor care and Sports Zone Gym Floor Care Interim, Intermediate and Restorative Maintenance Programs.
  • Worked closely with Human Resources to address, workplace incidents, performance concerns, and employee achievements, particularly involving team members with disabilities, ensuring compliance with company policies and government regulations.
  • Performed seasonal exterior maintenance in a sought out high traffic New York State welcome center in Kirkwood,N.Y. in which first impressions were imperative. Lawn care, landscaping, weed trimming, and snow removal, utilizing and regular maintenance checks on groundskeeping equipment to support facility operations and staff.

HOME HEALTH AIDE

Private Family
08.2020 - 09.2022


  • Delivered compassionate care and housekeeping services for an elderly patient with Alzheimer's disease, ensuring individual healthcare needs were met.
  • Developed a deep knowledge of the complexity and severity of the disease to optimize patient outcomes.
  • Cultivated deep relationships with the family, communicating all concerns and issues in a tactful manner.
  • Prepared meals, cleaned house, attended to hygiene, arranged doctor's appointments, and administered medications.
  • Demonstrated an ability to remain flexible by attending to last-minute urgent tasks.
  • Maintained detailed records and documentation on daily challenges, progressions, medication issues, and tasks.
  • Ensured the safety and security of the client as a devoted companion during challenging times.

CLEANING STAFF/TEAM LEADER

State University of New York
08.2011 - 08.2019
  • Thrived in a fast-paced, heavy-volume environment that had critical operational and facility needs for the university.
  • Carried out daily tasks and projects to deliver gold standard cleaning services for a campus serving 18k+ students.
  • Guided, coached, oriented and trained new hires when acceptable.
  • Enabled seamless workflows and completed 100% of projects on time to achieve the highest standards of quality across in and out of assigned buildings.
  • Collaborated with cross-functional teams and departments to deliver performance excellence.
  • Regularly assigned to work in high profile buildings and with apparatuses that served buildings that needed additional maintenance to ensure students and staff had an appropriate and well maintained learning environment.
  • Performed daily inspections in assigned facilities to ensure safety and security were a priority.
  • OSHA 10 certified receiving mandatory in service training every year employed.
  • Accustomed with proper handling and disposal of specialty cleaning chemicals and color coded rags by taking advantage of resources supplied to all employees such as SDS and PPE per OHSA.
  • Knowledgeable and highly trained with equipment such as square scrubbers, rotary buffers, burnishers, wet/dry vacuums, genie lift, scrapers, doodle bug etc. supplies and maintained inventory with mindfulness of facilities allowance.
  • Coordinated and delivered tasks and projects on time and efficiently with other departments and staff to meet the university’s expectations.
  • Regularly worked in the events center completing set ups and tear downs for well-attended commencement ceremonies with 20K+ in attendance, basketball games, concerts, balls, tournaments and competitions.
  • Set up/disassembled equipment and staging for the event center for high-visibility events drawing crowds of 10K+.
  • Performed high-volume cleaning responsibilities daily including dust mopping, vacuuming, mopping, scrubbing, garbage/recycling removal, cleaning of classrooms, lecture halls, gyms, faculty offices, restrooms, elevators, stairwells, and libraries, among other areas.
  • Engaged in ongoing staff education and continuous training programs, gaining deep exposure to advanced cleaning skills, regulations, Hazmat/chemical spills, SDS, violence in the workplace, and OSHA.
  • Stewarded resources effectively as a key holder, securing doors and valuable equipment of assigned facilities.
  • Implemented special projects and large floor restoration projects, delivering 100% of projects on time.
  • Supported the wider community by volunteering to assist students and families with the annual "Move-In Day".

CORRECTIONS OFFICER

Broome County Sheriff's Department
08.2005 - 01.2009
  • Safeguarded the public trust and safety as an effective, dedicated corrections officer for the county.
  • Oversaw the safety and security of up to 60 inmates per unit/pod housed at the Broome County Correctional Facility.
  • Navigated difficult, complex situations, working in housing units with men and women convicted of serious felonies while awaiting transport to high-security facilities upstate.
  • Held accountability for visitation control, logging inmates, and overseeing mail operations.
  • Safely transported inmates to court and other approved appointments.
  • Diligently inspected facilities, walking the grounds every 30 minutes to perform routine welfare checks.
  • Exemplified high standards while carrying out responsibilities, maintaining calm in high-stress, high-stakes situations.
  • Advanced correctional officer skills by participating in ongoing service and professional development including firearms training, defensive tactics, CPR/defibrillator training, and inmate supervision training.
  • Taught the Sheriff Explorer program to youth and orchestrated numerous events to champion child safety.
  • Volunteered regularly at the children's camp at Keuka Lake which served 500+ underserved children annually.
  • Exhibited the ability to present effectively to diverse groups while sustaining the highest level of public trust and confidence.
  • Ensured compliance with all county, state, and federal laws, office policies and procedures, and statutory regulations.
  • Leveraged strong technical skills, demonstrating proficiency in various computer programs, radio dispatch, and key control.
  • Submitted accurate, timely reports and documentation.

Education

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BETCO U
Online Platform
04.2025

Pursued a degree - Criminal Justice

SUNY Broome Community College
Binghamton
05.2002

Skills

  • Decision Making
  • Organizational Skills
  • Effective Time Management
  • Strong Multitasking Skills
  • Extensive knowledge and experience in floor care, equipment training and refinishing floors
  • Compassionate
  • Ability to Work Under Pressure
  • Excellent Communication Skills
  • Fast Learner
  • Self Starter

LANGUAGES

English

Accomplishments

Coordinated a small team while being asked to go to an Army reserve base in a different state and do 80,000 square feet of carpet extraction. Project was a success finishing in four days.


Certification

OSHA 10

Hazmat

BETCO Floor Interm, Intermediate and Restorative Floor Care Maintenance Programs:

BETCOCrete Rx

BETCO Wood Floor

BETCO Stone, Tile and Grout

BETCO VCT, LVT

BETCO Carpet Care/Life Cycle of Carpet Care

Timeline

Project Supervisor

Human Technologies Corporation
04.2024 - Current

HOME HEALTH AIDE

Private Family
08.2020 - 09.2022

CLEANING STAFF/TEAM LEADER

State University of New York
08.2011 - 08.2019

CORRECTIONS OFFICER

Broome County Sheriff's Department
08.2005 - 01.2009

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BETCO U

Pursued a degree - Criminal Justice

SUNY Broome Community College

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