Natalie Copeland
The Bronx
Summary
Dynamic sales associate with a proven track record at Loves Travel Stop, excelling in customer service and visual merchandising. Adept at enhancing customer satisfaction through personalized service and effective problem-solving. Strong teamwork and time management skills, ensuring optimal inventory levels and training new staff to foster a collaborative environment.
Diligent with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
15
15
years of professional experience
Work History
Sales Associate
Loves Travel Stop
07.2024 - 03.2025
- Enhanced customer satisfaction by providing personalized service and product recommendations.
- Assisted in managing inventory levels to ensure optimal stock availability.
- Trained new sales associates on company policies and effective sales techniques.
- Developed visual merchandising strategies to improve product visibility and appeal.
Customer Service Representative
Executive Cleaners
07.2016 - 03.2018
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and returns efficiently, ensuring customer satisfaction and loyalty.
- Collaborated with team members to streamline service processes, enhancing overall efficiency.
- Trained new staff on company policies and customer service best practices, fostering team development.
Salvation Army
Sales Associates
10.2014 - 08.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Attached the tags and alarms on clothes.
- Folded the clothes in a nice and neatly way.
- Placed the clothes in a designated area.
- Provided customer service.
Dog Walking Volunteer
Self-employeed
05.2010 - 03.2013
- Assisted in walking dogs of various sizes and temperaments, ensuring their safety and well-being.
- Developed strong relationships with dogs through consistent care and attention during walks.
- Adapted to individual dog needs, demonstrating flexibility in handling different personalities.
- Maintained accurate records of daily walks, including time spent and any behavioral observations.
- Supplied animals with food, water, and personal care.
Education
GED -
Orange County Community College
Middletown, NY06-2012
Skills
- Customer service
- Multi-tasking strength
- Excellent people skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Retail store operations
- Stocking and receiving
- Cash handling accuracy
- Cash register operation
- Verbal/written communication
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Sales Associate
Loves Travel Stop
07.2024 - 03.2025
Customer Service Representative
Executive Cleaners
07.2016 - 03.2018
Salvation Army
Sales Associates
10.2014 - 08.2015
Dog Walking Volunteer
Self-employeed
05.2010 - 03.2013
GED -
Orange County Community College