Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Natalie Cordero

Gainesville,FL

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server

Carrabbas Italian Grill
02.2023 - 08.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Togo Specialist

Carrabbas Italian Grill
11.2021 - 02.2023
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Selected food from storage and serving areas to place food in takeout bags, serving trays and dishes.
  • Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Utilized POS system to receive and process food and beverage orders.

Hostess

Carrabba's Italian Grill
04.2021 - 11.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Delivered pick-up and curbside orders to guests.
  • Advised customers about special offerings and menu items to help drive sales.
  • Promoted business loyalty by fostering positive customer relationships.

Education

Associate of Arts - Nursing

Santa Fe College
Gainesville, FL
05.2025

Skills

  • Front of House Display Creation
  • Food Spoilage Prevention
  • Managing Extras
  • Guest Flow
  • Menu Memorization
  • Seating Assignment Preparation
  • Table Preparation
  • Service Prioritization
  • Guest Inquiries
  • To-Go Order Preparation
  • Warm and Friendly
  • Ordering Procedures
  • Utensil Cleaning
  • Cash Register Operations
  • Ability to Lift 30 Pounds
  • Server Training
  • Customer Service and Rapport
  • Adaptable and Flexible
  • Cool Under Pressure
  • Suggestive Selling
  • Menu Item Recommendation
  • Glassware Polishing

Certification

cpr certified

Languages

Spanish
Native or Bilingual

Timeline

Server

Carrabbas Italian Grill
02.2023 - 08.2023

Togo Specialist

Carrabbas Italian Grill
11.2021 - 02.2023

Hostess

Carrabba's Italian Grill
04.2021 - 11.2021

Associate of Arts - Nursing

Santa Fe College

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Natalie Cordero