Natalie Corrigan
Chagrin Falls,OH
Summary
Organized and dependable Patient Access Coordinator who is successful at managing multiple priorities with a positive attitude. Willing and eager to take on added responsibilities to meet company goals.
Overview
25
25
years of professional experience
Work History
Patient Access Coordinator
Cleveland Clinic
10.2021 - Current
- Improved patient satisfaction by streamlining registration process and reducing wait times.
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
- Facilitated smooth admissions process for patients by pre-registering them, providing clear instructions, and answering their inquiries promptly.
- Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Initiated improvements in workflows by regularly evaluating existing practices and suggesting changes based on best industry standards.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Participated in continuous improvement initiatives, collaborating with team members to identify areas of opportunity and develop plans for enhancement.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Providing excellent customer service by promptly answering patient inquiries.
- Work with providers templates and QGenda.
- Assisted with multiple providers in primary care and specialties running the Master Scheduler to help with their daily needs.
Manager
Mangia! Mangia!
05.1999 - 07.2021
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized company performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
Education
High School Diploma -
Berkshire High
Burton, OH05.2000
Skills
- Decision Making
- Critical Thinking
- Multitasking
- Customer Service
- Empathy and Compassion
- Teamwork and Collaboration
- Patient Registration
- Time Management
- Healthcare Knowledge
Timeline
Patient Access Coordinator
Cleveland Clinic
10.2021 - Current
Manager
Mangia! Mangia!
05.1999 - 07.2021
High School Diploma -
Berkshire High
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