Natalie Corrigan
Chagrin Falls,OH
Summary
Organized and dependable Patient Access Coordinator who is successful at managing multiple priorities with a positive attitude. Willing and eager to take on added responsibilities to meet company goals.
Overview
25
25
years of professional experience
Work History
Patient Access Coordinator
Cleveland Clinic
Chagrin Falls, OH
10.2021 - Current
- Improved patient satisfaction by streamlining registration process and reducing wait times.
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
- Facilitated smooth admissions process for patients by pre-registering them, providing clear instructions, and answering their inquiries promptly.
- Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Initiated improvements in workflows by regularly evaluating existing practices and suggesting changes based on best industry standards.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Participated in continuous improvement initiatives, collaborating with team members to identify areas of opportunity and develop plans for enhancement.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Providing excellent customer service by promptly answering patient inquiries.
- Work with providers templates and QGenda.
- Assisted with multiple providers in primary care and specialties running the Master Scheduler to help with their daily needs.
Manager
Mangia! Mangia!
Newbury Center, OH
05.1999 - 07.2021
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized company performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
Education
High School Diploma -
Berkshire High
Burton, OH05.2000
Skills
- Decision Making
- Critical Thinking
- Multitasking
- Customer Service
- Empathy and Compassion
- Teamwork and Collaboration
- Patient Registration
- Time Management
- Healthcare Knowledge
Timeline
Patient Access Coordinator
Cleveland Clinic
10.2021 - Current
Manager
Mangia! Mangia!
05.1999 - 07.2021
High School Diploma -
Berkshire High