Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Natalie Cortes

Davie

Summary

Dedicated professional with expertise in customer service, multitasking, and time management. Proven track record of enhancing customer experiences and efficiently resolving complaints. Experienced in training new staff and maintaining high standards in food handling and customer interactions. Strong leadership skills demonstrated through effective team supervision, project management, and conflict resolution.

Overview

3
3
years of professional experience

Work History

Team Leader

Wawa
Davie
10.2023 - 06.2025
  • Maintained cleanliness and organization of the deli area at all times.
  • Stocked shelves with deli products, ensuring freshness and proper rotation.
  • Trained new staff on proper food handling and customer service procedures.
  • Managed inventory levels and restocked items as needed.
  • Resolved customer complaints promptly and professionally.
  • Assisted customers with drink selections and provided recommendations.

Customer service

Tilly's
Davie
07.2022 - 10.2023
  • Greeted incoming customers and provided customer service support.
  • Resolved customer service issues quickly and efficiently.
  • Developed strategies for improving customer service quality.
  • Handle returns or complaints
  • Processed customer transactions efficiently and accurately at a busy retail store.

Education

High School Diploma -

Hollywood Hills High
Hollywood
06-2024

Skills

  • Sales assistance
  • Problem solving
  • Call center experience
  • Effective listening
  • Payment processing (credit cards)
  • Data entry
  • Team leadership

Languages

English
Professional
Spanish
Limited

Timeline

Team Leader

Wawa
10.2023 - 06.2025

Customer service

Tilly's
07.2022 - 10.2023

High School Diploma -

Hollywood Hills High

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