Natalie Costello
West Monroe,Louisiana
Summary
Adaptable Lead Counter Sales Associate with background in providing top-notch customer service and managing sales operations. Skilled in fostering strong relationships with customers, promoting products strategically, and leading teams to achieve sales targets. Demonstrated ability to handle high-volume transactions efficiently while maintaining customer satisfaction. Contributed to increasing overall store profitability through effective upselling techniques and product knowledge.
Overview
6
6
years of professional experience
Work History
Lead Counter Sales Associate
Acme Refrigeration
West Monroe, LA
08.2024 - Current
- Regularly monitored stock levels and placed orders for new inventory when necessary.
- Assisted in training new employees on the sales process, policies, and procedures.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained accurate records of all transactions and generated reports as needed.
- Processed payments accurately using cash registers or POS systems.
- Resolved customer issues in a professional manner while upholding company policies.
- Inspected returned items to determine if refunds were required or exchanges were necessary.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Consulted with customers regarding product selection and availability.
- Ensured compliance with all federal, state, and local laws related to sales operations.
- Monitored daily sales activities to identify opportunities for improvement.
- Developed strategies to increase sales volume by upselling products and services.
- Performed opening and closing duties including setting alarms, balancing cash drawers.
- Answered incoming calls from customers in a timely fashion.
- Contributed ideas for promotional campaigns designed to drive business growth.
- Conducted regular product demonstrations for customers during peak hours.
- Managed inventory levels effectively through proper ordering techniques.
- Stayed current on industry trends and competitive pricing strategies.
- Answered store and merchandise questions and led customers to wanted items.
- Placed special orders or called other stores to find desired items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Medical Assistant
Samer N. Roy, MD
West Monroe, LA
12.2018 - 08.2022
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Registered new patients into practice management software program accurately entering demographic information.
- Filed insurance claims forms in accordance with applicable regulations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
Education
Associate Degree - Medical Assistant
Mccann School of Business And Technology
Monroe, LA12-2018
GED -
Louisiana Delta Community College
Monroe, LA03-2015
Skills
- Sales strategy development
- Marketing understanding
- Customer service expertise
- Strong leadership
- Building rapport
- Visual presentation
- Product Knowledge
- Store Organization
- Money Management
- Relationship Building
- Inventory Management
- Effective Communication
- Inventory and Stocking
- Computer Proficiency and Microsoft Office
Timeline
Lead Counter Sales Associate
Acme Refrigeration
08.2024 - Current
Medical Assistant
Samer N. Roy, MD
12.2018 - 08.2022
Associate Degree - Medical Assistant
Mccann School of Business And Technology
GED -
Louisiana Delta Community College
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