Natalie Covarrubias
Fontana,CA
Summary
Experienced healthcare administrative leader with extensive background in urgent care operations, staff supervision, provider scheduling, and patient-flow optimization. Proven ability to coordinate multidisciplinary teams, improve clinic efficiency, and ensure regulatory compliance in fast-paced clinical environments. Recognized for strong communication, operational oversight, and commitment to high-quality patient care.
Overview
14
14
years of professional experience
Work History
Urgent Care Manager / Administrative Supervisor
Kaiser Permanente
Fontana, CA
01.2022 - Current
- Supervise daily administrative and front-office operations for high-volume urgent care clinic.
- Lead and support reception, medical support assistants, and administrative staff.
- Coordinate provider schedules, staffing coverage, and operational workflows.
- Ensure compliance with organizational policies, credentialing, and documentation standards.
- Monitor patient flow and implement process improvements to reduce wait times.
- Support onboarding and training of new providers and staff.
- Collaborate with physicians, nursing leadership, and regional operations teams.
- Manage communication regarding scheduling changes, coverage gaps, and clinic needs.
- Resolve patient concerns and service issues to maintain satisfaction.
Office Manager
Specialist n Flooring
04.2018 - Current
- Manage 30 direct reports, including: interviewing, training, evaluating and performing corrective action for direct reports.
- Manage complex projects independently.
- Process and approve payroll for 30 direct staff.
- Maintain quality by providing yearly performance evaluations.
- Administrative duties including supporting leadership by calendaring, setting up meetings, supporting projects, heavy data entry, generating reports and arranging travel.
- Problem solving; resolving issues.
Lead Customer Service Representative
Kaiser Permanente
San Bernardino County
04.2018 - 01.2022
- Greet members/patients and provide reception services, to include directing and assisting members in navigating through the medical center, and instructional guidance to patients who are unable to perform check-in services independently via KP interactive and emerging technologies.
- Orient and train new/transferring employees.
- Assist with the high volume of patients checking in for Urgent Care.
- Determine and collects appropriate payments for services and products (where applicable) rendered as required per health plan coverage and the established fee schedule; inform member of account balance information; collect and document in the computer system receipt of a variety of financial and non-financial forms and review with members as appropriate; direct patients to waiting areas.
- Carry out appropriate cash control procedures of balancing total revenue received with computer system cash drawer to ensure accuracy; complete closing process in the computer system and deposits daily revenue securely in safe, following Kaiser Permanente cash safeguarding and cash handling policies and procedures.
- Assist with resolving member complaints with appropriate action.
Laboratory Assistant
Kaiser Permanente
San Bernardino County
04.2012 - 03.2018
- Assessed blood to be drawn from the patient and provide preparation/collection instructions.
- Properly labeled and prepared specimen samples for testing or transport.
- Determined and collected appropriate payments for services and products per health plan coverage.
- Completed any pre-analytical phases needed for accurate testing, including barcoding, centrifuging, separating, logging and staining of bacteriological specimens.
- Monitored and ensures inventory levels are at appropriate levels.
Education
Master of Science - Healthcare Management
Colorado Technical University
Colorado Springs, COBachelor of Science - Business Administration/Healthcare Management
Colorado Technical University
Colorado Springs, COTechnical Diploma - Medical Assistant
Bryman College
San Bernardino, CASkills
- Project Lead – Increase Express Check in Kiosk Utilization
- Team leadership in fast-paced healthcare settings
- Proficient in MS Office Suite
- MS Word
- Excel
- PowerPoint
- Epic / HealthConnect
- Labor Management Partnership Environmet
Languages
Spanish
Timeline
Urgent Care Manager / Administrative Supervisor
Kaiser Permanente
01.2022 - Current
Office Manager
Specialist n Flooring
04.2018 - Current
Lead Customer Service Representative
Kaiser Permanente
04.2018 - 01.2022
Laboratory Assistant
Kaiser Permanente
04.2012 - 03.2018
Bachelor of Science - Business Administration/Healthcare Management
Colorado Technical University
Technical Diploma - Medical Assistant
Bryman College
Master of Science - Healthcare Management
Colorado Technical University