Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Natalie Craig

Pine Bluff,AR

Summary

Dynamic professional with extensive experience at Tyson Foods, excelling in dispatch operations and customer service. Proven problem-solver with strong communication skills, enhancing routing efficiency and reducing errors. Recognized for fostering teamwork and collaboration, while implementing innovative solutions to streamline processes and improve service delivery. Committed to continuous improvement and operational excellence.

Professional office support specialist with focus on dispatch coordination ready to contribute effectively to team operations. Skilled in managing communication channels and ensuring timely responses to service requests. Reliable and adaptable, ensuring smooth workflow even under changing circumstances.

Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Dispatcher Office Assistant

Tyson Foods
03.2014 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
  • Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency call outs.
  • Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
  • Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
  • Reduced errors in dispatch records by conducting regular audits and implementing corrective actions when necessary.
  • Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
  • Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
  • Advised regarding delays and special circumstances.
  • Processed routine administrative tasks such as ordering supplies or maintaining equipment inventory to support overall office functionality.
  • Collaborated with multiple departments to ensure seamless coordination of resources during emergency situations.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Streamlined dispatch procedures with the implementation of new technology and software systems.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices for dispatch operations.
  • Managed detailed logs of dispatch activities to support continuous improvement initiatives.
  • Assisted in the development of policies and procedures for dispatch operations, contributing to a safer and more efficient workplace.

Assistant Manager

Mcdonalds, RHC Management
08.2012 - 05.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Education

No Degree - Medicial Assistant

Eastern College Of Health Vocation
Little Rock, AR
05-2000

High School Diploma -

Jacksonville High School
Jacksonville, AR
05-1998

Skills

  • Scheduling coordination
  • Support services
  • Problem-solving
  • Excellent communication
  • Teamwork and collaboration
  • Customer service
  • Teamwork
  • Prioritization
  • Route planning
  • Multi-line phone proficiency
  • Strong problem solver
  • Filing and data archiving
  • Time management
  • Attention to detail
  • Written communication
  • Business correspondence writing
  • Professional and mature
  • Documentation and recordkeeping

Interests

  • I enjoy helping others and giving back to the community
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Baking
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Cooking
  • I like working with my hands and fixing things
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Fundraising Events
  • I like trying new recipes and food trends
  • Volunteering
  • Reading
  • Road Trips
  • Fashion

Timeline

Dispatcher Office Assistant

Tyson Foods
03.2014 - Current

Assistant Manager

Mcdonalds, RHC Management
08.2012 - 05.2014

No Degree - Medicial Assistant

Eastern College Of Health Vocation

High School Diploma -

Jacksonville High School
Natalie Craig