Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Natalie Cristelle

Miami,FL

Summary

Multi- Talented Floor Manager focused on maximizing team effectiveness and operational efficiency in fine dining environments. Top-notch problem solver with talents for team building, leading and motivating as well as excellent customer relations attitude and relationship building. Leveraging ten years' experience and related expertise to take on challenging new role with long-term potential.

Overview

5
5
years of professional experience

Work History

Floor Manager

Nusret Steakhouse
Brickell, Fl
09.2022 - Current
  • Responsible for managing and supervising staff to perform allocated roles
  • Responsible for opening and closing the restaurant and adhered to all company standards and procedures
  • Ensured that our guests were given stellar guest experiences
  • Collected many five star reviews for the restaurant from our customers
  • Worked as a team player with our FOH employees to ensure a smooth and good flow on the floor during a busy atmosphere

Fine Dining Captain

BLT PRIME Trump National
Doral, FL
03.2020 - 03.2021
  • Established in giving great service to all hotel guests and members of resort.
  • Increased sales significantly by upselling higher-end products to customers
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior

Food & Beverage Manager

Flanigan's Seafood Bar & Grill
Doral, Fl
02.2019 - 03.2020
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
  • Maintained exhaustive knowledge of beverage flavor profiles, nutritional information, allergens and alcoholic content
  • Resolved customer complaints involving food or beverage quality and service
  • Responded to customer complaints, addressing concerns and distress with amicable interactions
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business

General Manager

Moon Thai & Japanese Cuisine
Kendall, FL
01.2017 - 01.2018
  • Achieved company objectives in sales, service, quality, appearance of facility, sanitation, and cleanliness through training of employees and by creating a positive and productive working environment
  • always present on the floor during service, touching tables, and making guest connections to build business
  • Assisted in developing, planning, and executing restaurant marketing, advertising, promotional activities, and campaigns
  • Ensured all restaurant staff and management team members have necessary tools to perform daily duties

Food & Beverage Manager

Cabo Flats Cantina & Tequila Bar
Doral, FL
07.2015 - 01.2017
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic casual restaurant while maintaining calm, professional demeanor
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons

Education

Associates in Arts Degree - Hospitality & Tourism Management

Miami Dade College
Miami, FL

Skills

  • P&L Responsibility
  • Food Safety and Sanitation
  • Safe Food Handling Practices
  • POS Inventory System Operation
  • Monthly Forecasting
  • Profit and Loss Control
  • POS Terminal Operations
  • Work Planning and Prioritizing
  • Staff Scheduling
  • Money Handling
  • Health Code Compliance
  • Employee Performance Evaluations
  • Supply Ordering and Management
  • Guest Relations
  • Monitoring Food Preparation
  • Performance Improvement
  • Front of House Management
  • Payroll Submission
  • Dining Reservations
  • Food Preparation and Safety
  • Inventory Management Software
  • Food and Beverage Orders
  • Liquor Law Compliance
  • Warm and Friendly
  • Guest Seating Arrangements
  • Natural Leadership
  • High-Volume Dining

Languages

Arabic
Native or Bilingual
English
Full Professional
Spanish
Professional Working

Timeline

Floor Manager

Nusret Steakhouse
09.2022 - Current

Fine Dining Captain

BLT PRIME Trump National
03.2020 - 03.2021

Food & Beverage Manager

Flanigan's Seafood Bar & Grill
02.2019 - 03.2020

General Manager

Moon Thai & Japanese Cuisine
01.2017 - 01.2018

Food & Beverage Manager

Cabo Flats Cantina & Tequila Bar
07.2015 - 01.2017

Associates in Arts Degree - Hospitality & Tourism Management

Miami Dade College

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