Natalie Cummings

Store Director

Athome Store

Clive, Iowa

10.2017 - Current

Monitored daily operations and staff performance, providing coaching and guidance when necessary.
Maintained a high level of customer service standards across all departments in the store.
Hired, trained, and supervised store personnel including cashiers, stockers, department managers, and assistant directors.
Managed overall inventory levels of merchandise by monitoring stock rotation and ordering new items as needed.
Ensured compliance with company policies and procedures related to safety, security, loss prevention, merchandising execution, pricing accuracy.
Performed regular audits of store operations to identify any areas for improvement or cost reduction initiatives.
Conducted weekly meetings with staff members to ensure that goals were being met in a timely manner.
Established budgets for the store's operating expenses such as payroll costs and utilities bills.
Implemented strategies to reduce shrinkage losses due to theft or mismanagement of inventory.
Analyzed data from various sources such as sales reports, customer feedback surveys., in order to make informed decisions about product selection and pricing.
Identified potential opportunities for growth within the store and developed plans to capitalize on them.
Resolved customer complaints quickly and efficiently while upholding corporate values.
Developed systems for tracking employee performance against key metrics such as sales goals or customer satisfaction ratings.
Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Fostered healthy team environments to promote collaboration and boost productivity.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Created effective business plans to focus strategic decisions on long-term objectives.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Preserved product quality by maintaining stockrooms and disposing of damaged items.

Summary

Overview

Work History

Store Director

Education

BBA -

Skills

Affiliations

Accomplishments

Certification

Timeline

Store Director

BBA -