Natalie Cummings
Summary
Energetic and results-driven with strong ability to lead teams and optimize store performance. Possesses deep understanding of inventory management and sales strategies, along with proficiency in customer service and staff training. Dedicated to driving revenue growth and operational efficiency to achieve significant business impact.
Overview
19
19
years of professional experience
Work History
Store Director
Athome
10.2017 - Current
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Managed team of 32 cashiers and floor staff.
- Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Streamlined inventory management processes for improved accuracy and timely replenishment of stock.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Area Operations Manager
Younkers
03.2006 - 10.2017
- Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
- Enhanced customer satisfaction through focused staff training and regular performance evaluations.
- Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
- Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
- Established effective communication channels between departments, improving collaboration and information sharing across the organization.
- Improved overall operational efficiency by streamlining processes and implementing new systems.
- Ensured compliance with safety regulations, leading to a decrease in workplace accidents and injuries.
- Developed successful strategies for inventory control, reducing waste, and minimizing stock discrepancies.
- Implemented targeted marketing initiatives that resulted in increased brand recognition within the region.
- Exceeded regional sales targets consistently by cultivating strong relationships with key clients and partners.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
BBA -
University of Northern Iowa
Cedar Falls, IASkills
- Business development
- Operational efficiency
- Store operations
- Marketing
- Merchandise planning
- Retail management
- Training and mentoring
- Product merchandising
- Leadership development
- Policies and procedures
- Retail inventory management
- Budget administration
- Brand awareness
Accomplishments
- Supervised team of 32 staff members.
- Exceeded monthly loyalty goals 8 months in a row.
- Achieved the most improved in loyalty program ranking within first year in store.
- Used Microsoft Excel to develop KPI tracking spreadsheets to train and develop key holders understanding of business acumen.
Timeline
Store Director
Athome
10.2017 - Current
Area Operations Manager
Younkers
03.2006 - 10.2017
BBA -
University of Northern Iowa
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