Natalie Daigle
New Orleans,LA
Summary
With a background in research, consulting, strategy, and design, I enable companies to become customer obsessed and data-driven in their decision making through the generation and application of insights. I enjoy creative problem solving via the revamping of processes, culture, governance, and overall systems to support insight ecosystems.
Overview
11
11
years of professional experience
Work History
Research and Insights Consultant
Brooks Bell
09.2019 - Current
- Current and Past Clients include: American Express, Jackson Financial, Truist, Charles Schwab, Under Armour, Barnes and Noble, Universal Studios, Microsoft, Avis, Enterprise, Wyndham, and IHG
- Strategic focus on building insights ecosystems by:
- Finding and building insight generating sources within organizations such as A/B testing, qualitative research, and data analytics
- Becoming the liaison between teams to move at the speed of customer change through data and insights
- Creating the culture, processes, and governance for clients to self sustain an insights ecosystem
- Enabling teams to measure the success of insight transferability to show ROI - Produce innovative optimization and business strategy recommendations using a cross-functional team and guide the overall strategic vision for their testing and research programs through collaborative workshops to help define and optimize processes
- Generate data-driven insights through mixed methods research by leading and executing all qualitative research at Brooks Bell via the creation of client-customized UXR roadmaps
- Managed the Research team at Brooks Bell
UX Consultant
AniBikes
07.2018 - 02.2019
- Conducted in-depth generative and formative research, including discovery, empathy interviews, and concept and usability testing
- Architected parent- and child-facing native app experience
- Developed 5-year feature roadmap based on budget projections
- Consulted on visual and interaction design
Customer Service Lead
Norwegian Cruise Lines Holding Ltd.
05.2016 - 04.2017
- Created frameworks to personalize individual guest experiences based on Norwegian standards of service
- Mapped backstage processes to streamline service and create peak moments for guests
Environmental Consultant
Pioneer Engineering & Environmental Services
01.2015 - 04.2016
- Worked with over 50 clients and coordinated all stages of up to ten concurrent Phase I ESA projects
- Interviewed property owners and conducted site inspections and historical research to identify contaminants on client properties
- Composed detailed written reports of my environmental findings for clients
Environmental Researcher
Talbot, Carmouche, & Marcello
05.2013 - 05.2014
- Reviewed legal documents to collect data relevant to pending court cases and identified evidence of non-compliance with environmental regulations
- Collaborated with mapping specialists on GIS projects using Quantum GIS and ArcMap
Education
B.S. Environmental Management Systems -
Louisiana State University
No Degree - UX Design
General Assembly
Austin, TX07.2018
No Degree - Creative Writing And Performance
Sketch Comedy Program At The New Movement Theater
New Orleans, LA12.2017
Skills
- Mixed Methods Research (Quantitative and Qualitative)
- A/B Testing
- Evaluative Research
- Generative Research
- Interviews
- Survey Design
- Competitor Analysis
- Data Analysis and Synthesis
- Mentoring and Training
- Data Storytelling
- Best Fit Methods and Solutions
- Presentation Design
- Workshop Facilitation
- Ideation/Strategy
- Miro/Mural
- Jira
- Wrike
- Confluence
- UserTesting/Validately
- Optimal Workshop
- UXTweak
- Wevo
- Clicktale
- Sketch
- InVision
Timeline
Research and Insights Consultant
Brooks Bell
09.2019 - Current
UX Consultant
AniBikes
07.2018 - 02.2019
Customer Service Lead
Norwegian Cruise Lines Holding Ltd.
05.2016 - 04.2017
Environmental Consultant
Pioneer Engineering & Environmental Services
01.2015 - 04.2016
Environmental Researcher
Talbot, Carmouche, & Marcello
05.2013 - 05.2014
B.S. Environmental Management Systems -
Louisiana State University
No Degree - UX Design
General Assembly
No Degree - Creative Writing And Performance
Sketch Comedy Program At The New Movement Theater
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