Natalie Daman
Jack,AL
Summary
Reliable and upbeat sales associate, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
Work History
Sales Associate
BBA-Corp.
Enterprise Community College
01.2021 - 02.2021
- Listened to customer needs and desires to identify and recommend optimal products.
- Prepared merchandise for sales floor by pricing or tagging.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Built relationships with customers to encourage repeat business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged with customers to build rapport and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Goodwill
Goodwill Industries
Enterprse, Al
03.2016 - 07.2018
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
Education
Enterprise High School
Enterprise, AL05.2020
Skills
- Sales Training
- Customer Service
- Customer Needs Assessment
- Verbal/written communication
- Sales floor organization
- Flexible Hours
- Attention to Detail
- Problem-Solving
- Staff Support
- Relationship Building
- Organization
- Display Setup
- Problem-solving skills
- Speech Clarity
- Basic Mathematics
- Friendly and Helpful
- Positive Customer Engagement
- Cash Register Operation
- Merchandise Display
- Product and Service Sales
- Product Knowledge
- Store Opening and Closing
- Engaging with Diverse Customers
- Ability to Lift 40 pounds
- Item Ticketing and Pricing
- Team Cooperation
- Money Handling
- Cleaning techniques
- Relationship selling
- Teamwork and Collaboration
- Honest and Dependable
- Stocking and Receiving
- Flexible Schedule
- Customer Assistance
- Building Customer Loyalty
- Merchandising knowledge
- Outgoing Personality
- Cash Handling Accuracy
- Adapt to diverse groups
- Multi-tasking strength
- Purchase Packaging
- Decision-Making
Timeline
Sales Associate
BBA-Corp.
01.2021 - 02.2021
Goodwill
Goodwill Industries
03.2016 - 07.2018
Enterprise High School