Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Natalie Daniel

Mount Holly,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.



Overview

22
22
years of professional experience
1
1
Certification

Work History

Outfitter/Team Leader

Fleet Feet Corp
09.2023 - Current
  • Supported visual merchandising efforts by dressing mannequins, arranging window displays, and following company guidelines for product presentation.
  • Contributed to a welcoming store atmosphere by engaging with customers upon arrival, offering assistance promptly when needed.
  • Conducted thorough fittings for customers seeking shoes and other products, taking accurate measurements and ensuring a perfect fit upon completion of visit.
  • Enhanced customer satisfaction by providing personalized recommendations based on individual preferences and needs.
  • Developed strong relationships with repeat customers through attentive service and tailored suggestions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Resolved customer complaints with professionalism and empathy, finding solutions that met their needs while adhering to company policies.
  • Mentored newer team members on best practices for customer service, product knowledge, and store operations, contributing to a unified and successful store environment.
  • Assisted with seasonal markdowns and promotions, ensuring accurate pricing adjustments were made throughout the store.
  • Provided exceptional customer service during high-volume periods such as holidays or sales events while maintaining a calm demeanor under pressure.
  • Maintained a well-organized and clean store environment, ensuring a positive shopping experience for customers.
  • Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
  • Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
  • Proactively addressed potential issues related to inventory or merchandise quality before they became bigger problems.
  • Participated in ongoing training sessions to stay current on trends and improve product knowledge.
  • Boosted sales by effectively merchandising products and creating visually appealing displays.
  • Handled incoming shipments of merchandise by unpacking boxes, verifying contents against invoices, and organizing items on the sales floor or in storage areas as necessary.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Processed customer transactions efficiently, handling cash and credit card payments accurately and securely.
  • Used POS system to process sales, returns and exchanges.
  • Opened and closed cash registers by counting money, separating charge slips, balancing cash drawers and making deposits.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Participated in and led events to promote the store such as group runs and special shopping events.
  • Processed online orders.
  • Processed online returns.


Sales Associate

Ultra Running Company
01.2020 - 09.2023
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Managed online store to ensure that every product in stock was represented properly and available for purchase.
  • Processed online orders.
  • Led and participated in events promoting the store such as group runs, shoe demos, etc.

Owner

Spotless Residential Cleaning Service
10.2002 - 01.2020
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty..
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

No Degree - Associate of Arts

Gaston College
Dallas, NC

Skills

  • Brand awareness
  • Product knowledge expertise
  • Store maintenance
  • Returns management
  • Problem-solving
  • Honest and dependable
  • Time management
  • Reliable and responsible
  • Attention to detail
  • Multitasking
  • Adaptable and flexible
  • Excellent communication
  • Team leadership
  • Decision-making
  • Store operations
  • Conflict resolution
  • Professionalism
  • Continuous improvement
  • Exceeding customer expectations

Certification

  • First Aid Certification
  • CPR/AED Certification
  • RRCA Certified Running Coach
  • UESCA Ultrarunning Coach Certified
  • UESCA Endurance Sport Nutrition Certified

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Outfitter/Team Leader

Fleet Feet Corp
09.2023 - Current

Sales Associate

Ultra Running Company
01.2020 - 09.2023

Owner

Spotless Residential Cleaning Service
10.2002 - 01.2020

No Degree - Associate of Arts

Gaston College

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Natalie Daniel