Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Daniels

Anaheim,CA

Summary

Dynamic professional excelling in communication and organizational skills. Recognized for adaptability and delivering exceptional customer service, ensuring all clientele satisfaction as well as efficient operations.

Demonstrates strong analytical problem solving skills with proven high quality success using proven attention to detail. Eager to contribute to team projects and further develop professional skills by bringing a positive attitude and commitment to continuous learning and growth.

Overview

10
10
years of professional experience

Work History

Personal Assistant to the Owner

IFA Group
02.2025 - Current
  • Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
  • Supported financial tracking tasks, contributing to efficient budget management practices.
  • Conducted research on industry trends, providing valuable insights for decision-making.

Rideshare Driver

Uber And Lyft
01.2024 - 01.2025
  • Navigated urban routes efficiently to ensure timely passenger arrivals.
  • Maintained vehicle cleanliness and safety standards through regular inspections.
  • Provided exceptional customer service, addressing passenger inquiries and concerns promptly.

Social Media Marketing Specialist

IFA Group
01.2023 - 01.2024
  • Developed engaging content for social media platforms to enhance brand visibility.
  • Analyzed audience engagement metrics to refine social media strategies and improve outreach.
  • Collaborated with cross-functional teams to align marketing campaigns with overall business objectives.
  • Executed daily social media postings and monitored interactions to maintain active online presence.

Technical Consulting Agent

Geek Squad - Best Buy
03.2021 - 04.2022
  • Facilitated client inquiries, ensuring timely responses and high satisfaction levels.
  • Managed documentation processes, maintaining accuracy and organization for all client accounts.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Orchestrated client meetings to discuss and refine service delivery, enhancing client retention.
  • Piloted customer loyalty program, resulting in increased repeat business.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Customer Service Specialist

Best Buy
10.2018 - 03.2021
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Collaborated with team members to streamline service processes and enhance efficiency.

Lifeguard

Wet 'n' Wild Palm Springs
02.2017 - 10.2018
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Responded promptly to emergencies, executing first aid and rescue techniques.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.

Commercial Cleaner

Antwon Janitorial Services
01.2016 - 01.2017
  • Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Optimized cleaning routes and methods for large facilities, achieving comprehensive coverage in less time.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Safeguarded clients'' property and privacy by following strict security protocols during cleaning assignments in sensitive areas.
  • Demonstrated adaptability by successfully transitioning between diverse work environments, catering to each client''s unique requirements and expectations.

Warehouse Packer

MediTech Health Services
06.2015 - 12.2015
  • Packaged products efficiently to meet daily shipping targets.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Picked and packed order items.
  • Reviewed orders to verify products met specifications.

Education

Associate of Arts - Liberal Arts And Sciences

College of The Desert
Palm Desert, CA
05-2022

Skills

  • Teamwork and collaboration
  • Adaptable and flexible
  • Communication and interpersonal skills
  • Customer service and care
  • Organizational skills
  • Positive attitude
  • Computer proficiency

Timeline

Personal Assistant to the Owner

IFA Group
02.2025 - Current

Rideshare Driver

Uber And Lyft
01.2024 - 01.2025

Social Media Marketing Specialist

IFA Group
01.2023 - 01.2024

Technical Consulting Agent

Geek Squad - Best Buy
03.2021 - 04.2022

Customer Service Specialist

Best Buy
10.2018 - 03.2021

Lifeguard

Wet 'n' Wild Palm Springs
02.2017 - 10.2018

Commercial Cleaner

Antwon Janitorial Services
01.2016 - 01.2017

Warehouse Packer

MediTech Health Services
06.2015 - 12.2015

Associate of Arts - Liberal Arts And Sciences

College of The Desert

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