Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 6 years of relevant work experience to your team.
Hi, I’m
Natalie Darden
Hope Mills,NC
Summary
Overview
10
years of professional experience
Work History
Duke Health
MEDICINE Access specialist TEAM LEAD
10.2019 - Current
Job overview
- Plan and schedule work for the staff ensuring proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties
- Communicates company goals, safety practices, and deadlines to team
- Motivates team members and assesses performance
- Provides help to management, while keeping management updated on team performance
- Train new personnel
- Assisting patients with various appointment and access-related duties including scheduling, canceling, rescheduling, general appointment information and directions
- Coordinating services across multiple DUHS and PDC clinic locations, departments and providers for Pulmonary, Rheumatology, Nephrology, Infectious Disease, Endocrinology and Hematology.
- Investigated complaints and documented findings.
Duke Health
Access Specialist
03.2017 - 09.2019
Job overview
- Assisting patients with various appointment and access-related duties including scheduling, canceling, rescheduling, general appointment information and directions
- Coordinating services across multiple DUHS and PDC clinic locations, departments and providers for Physical and Occupational Therapy, Pediatric physical and occupational therapy and Sleep.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Hillside High School
Student teacher
08.2016 - 01.2017
Job overview
- Managed classrooms of 20-30 students during the absence of main instructor
- Created multiple versions of various types of lessons such as lectures, discussions and demonstrations
- Observed and assessed student performance and kept accurate records of progress
- Stood in for teachers, checking lesson plans to provide consistent teaching to students.
- Set and communicated ground rules for the classroom based on respect and personal responsibilities
- Established positive relationships with students, parents, and fellow teachers and school administrators
- Collaborated with other staff members to plan and schedule lessons to promoting learning and student involvement.
- Conferred with qualified teacher to establish instructional targets and prepare lessons to cover source topics.
North Carolina
Student Assistant
08.2008 - 12.2012
Job overview
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
- Planned, modified and executed research techniques, procedures and tests.
- Managed the receptionist area, including greeting visitors and respond to telephone and in person requests for information
- Supported student learning objectives through personalized and small group assistance.
- Maintained a well-organized and efficient work environment
- Designed and maintained soft and hard copy filling system, developed spreadsheets and reports for departmental meetings.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
Education
Grand Canyon university
Masters from Secondary Education
University Overview
North Carolina central university
Bachelor of arts
University Overview
North Carolina central university
Global Studies Certification
University Overview
Skills
- Professionally and effectively communicating verbally and in writing with patients, providers and colleagues
- Proactively resolving conflict while remaining empathetic and Offering alternative solutions as soon as problems arise
- Caring and Empathetic
- Proficient at organizing and managing tasks simultaneously
- Understanding and effectively utilizing appropriate medical terminology
- Actively identifying, listening and understanding the needs of a patient and their loved ones
- Proficient in utilizing multiple technology applications and systems including EPIC, On Base, and Microsoft Office, Support @ duke services
- Patient Needs Assessment and Referral
- Explaining Policy and Procedures
- Verbal and Written Communication
Timeline
MEDICINE Access specialist TEAM LEAD
Duke Health
10.2019 - Current
Access Specialist
Duke Health
03.2017 - 09.2019
Student teacher
Hillside High School
08.2016 - 01.2017
Student Assistant
North Carolina
08.2008 - 12.2012
Grand Canyon university
Masters from Secondary Education
North Carolina central university
Bachelor of arts
North Carolina central university
Global Studies Certification