Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Natalie Davila-Franco

Cathedral City,CA

Summary

Hardworking employee enthusiastic about learning my position. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

7
7
years of professional experience

Work History

LEAD VIP REPRESENTATIVE

Agua Caliente Casino
08.2021 - Current
  • Answer and manage multi-line phone systems, directing calls and assisting visitors with inquiries.
  • Troubleshoot routine office issues and coordinate timely solutions.
  • Provide administrative support to management, including assistance with high-profile clients.
  • Collaborate with team members and offer support across multiple locations or departments as needed.
  • Coordinate room reservations and process complimentary service requests.
  • Foster positive relationships with clients and guests through professional communication.
  • Assist in onboarding and training new administrative staff.
  • Perform accurate data entry and maintain records for high-volume operations.

SERVER and HOSTESS

Peppers Thai Cuisine
01.2020 - 07.2021
  • Welcomed and seated walk-in guests, ensuring a positive first impression.
  • Managed reservation system and waitlist to optimize table turnover and guest satisfaction.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled phone orders and coordinated accurate and timely take-out service.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed cash handling duties, including processing payments and completing end-of-shift financial reconciliation.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Member Service Specialist

Idaho Central Credit Union
05.2018 - 01.2020
  • Certified MMS Training Course
  • Welcome and directed customers, answered phones, managed emails
  • Balanced cash drawers, processed payments, withdrawals, and transfers
  • Ordered financial documents, managed foreign currency exchange
  • Provided guidance on features and usage of mobile banking app
  • Promoted and cross-sold new accounts, credit cards, and loans to customers, consistently meeting and exceeding sales quotas.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Education

High School -

Cathedral City High School
Cathedral City
06.2016

Skills

  • Team Coordination & Leadership
  • Customer conflict resolution
  • Data Entry & Documentation
  • Communication & interpersonal Skills
  • Cash counting
  • Sales and Cross-selling
  • Fraud detection
  • Advanced skills in Microsoft Suite
  • Google Workspace proficiency

Languages

Spanish
Native or Bilingual

Timeline

LEAD VIP REPRESENTATIVE

Agua Caliente Casino
08.2021 - Current

SERVER and HOSTESS

Peppers Thai Cuisine
01.2020 - 07.2021

Member Service Specialist

Idaho Central Credit Union
05.2018 - 01.2020

High School -

Cathedral City High School

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Natalie Davila-Franco