Natalie Davis
Lee's Summit,MO
Summary
Hardworking and reliable. Highly effective in a fast paced environment. Proactive and punctual with team-oriented mentality.
Overview
4
4
years of professional experience
Work History
Scheduler
Rockhill Orthopedic Specialists
08.2016 - 03.2018
- Resolved customer concerns efficiently and expeditiously, answering approximately 100 calls a day and taking messages for physicians as well as scheduling appointments
- Organized and maintained confidential medical files and records by scanning documents into our system
- Received referrals from physicians to call patients to set up appointments
- Organized and sorted faxes received from other offices
- Processed and delivered mail to the physicians.
Optometric Assistant
Envision Eyecare
12.2013 - 08.2016
- When working with patients I help prepare patients before their examination by gathering medical history information, explaining the exam process and administering tests to determine the visual capabilities of a patient
- Also help with minor repairs of broken or damaged glasses, educate patients on how to care for their contact lenses
- Certified in allergy testing as well
- Also schedule patients for appointments as well as look into their insurance before the examination to see if they are in network with our office
- I help with organizing and establishing a filing system that can be useful for all paper work for the office.
Customer Service Representative
United Healthcare
- 12.2013
- Resolved customer service inquiries such as: benefit and eligibility, billing and payment issues, customer material request, physician assignments, and explaining benefits
- Also I helped customers with finding a right physician as well as certain specialist in their area
- Helped customers see if there was a certain prescription covered and if it was not a covered benefit would see if we could get a prior authorization on it to make it covered for the customer.
Education
High School Diploma -
Lee's Summit North High School
01.2009
General Studies -
Longview Community College
Skills
- Telephone Etiquette
- Computer Skills
- Attention to Detail
- Call Management
- Medical Billing
- Customer Service
- Strong Work Ethic
- Critical Thinking
Timeline
Scheduler
Rockhill Orthopedic Specialists
08.2016 - 03.2018
Optometric Assistant
Envision Eyecare
12.2013 - 08.2016
Customer Service Representative
United Healthcare
- 12.2013
High School Diploma -
Lee's Summit North High School
General Studies -
Longview Community College
Similar Profiles
Linda DelgadoLinda Delgado
Scheduler/Front Desk Receptionist at Colorado Orthopedic Rehabilitation SpecialistsScheduler/Front Desk Receptionist at Colorado Orthopedic Rehabilitation Specialists
Chase BreedingChase Breeding
Non - Clinical Fellow / HR Associate at Southeast Orthopedic SpecialistsNon - Clinical Fellow / HR Associate at Southeast Orthopedic Specialists
Ciceley BrentelCiceley Brentel
Receptionist at Utah Orthopedic SpecialistsReceptionist at Utah Orthopedic Specialists
Christian CooperChristian Cooper
Sales Associate at Cable Dahmer Automotive GroupSales Associate at Cable Dahmer Automotive Group
Greg StilesGreg Stiles
Regional Sales Manager at Scotwood IndustriesRegional Sales Manager at Scotwood Industries