Natalie Davis
Virginia Beach,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Certified Trainer
Olive Garden
Chesapeake, VA
01.2021 - 12.2023
- Developed and implemented training programs for new hires and existing employees.
- Provided one-on-one coaching sessions to help individuals improve their skills.
- Monitored progress of learners by administering quizzes or tests during courses or after completion.
- Advised management on best practices for improving employee performance through effective training methods.
- Analyzed feedback from trainees to ensure the effectiveness of course materials and instruction methods.
Kitchen Prep Cook
Olive Garden
Virginia Beach, VA
01.2021 - 12.2023
- Prepared ingredients for meals according to recipes and menus.
- Assembled dishes according to recipes and presentation standards.
- Monitored temperatures of ovens, grills, fryers, broilers, steam kettles, to ensure proper cooking times.
- Operated various kitchen equipment efficiently including mixers grinders slicers choppers blenders.
- Measured and weighed food items to comply with portion requirements.
Restaurant Supervisor
Sweetwater Cuisine
Virginia Beach, VA
11.2019 - 09.2021
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Planned work schedules for restaurant personnel ensuring adequate coverage at all times.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
Catering Supervisor
Sweetwater Cuisine
Virginia Beach, VA
11.2019 - 09.2021
- Supervised and coordinated day-to-day activities of catering staff, including scheduling shifts and assigning tasks.
- Organized and oversaw banquet setup, service, breakdown, and storage of equipment.
- Trained new employees in proper meal preparation techniques, customer service etiquette, and safety protocols.
- Coordinated with vendors to acquire necessary supplies for catered events.
- Planned seating arrangements according to event requirements and customer preferences.
Restaurant Manager
Gourmet Gang
Norfolk, VA
06.2000 - 05.2021
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Catering Captain
Gourmet Gang
Norfolk, VA
06.2000 - 05.2021
- Supervised the setup of banquet tables, chairs and other equipment for catered events.
- Maintained inventory of food, beverages, linens and other supplies needed for catered events.
- Provided guidance and direction to kitchen staff regarding proper meal presentation techniques.
- Communicated with clients prior to their events to discuss menu selection, dietary restrictions and special requests.
- Managed buffet lines at larger events ensuring guests received appropriate amounts of food in an efficient manner.
- Resolved any customer complaints related to the quality or quantity of food served during catered events.
- Developed relationships with vendors providing catering services such as florists, photographers, entertainers.
Education
Associate of Science - Nursing Concentration
Tidewater Community College
Virginia Beach, VA05-2022
Some College (No Degree) - Nursing
Bryant And Stratton College
Virginia Beach, VASome College (No Degree) - Oceanography
Old Dominion University
Norfolk, VASkills
- Customer Engagement
- Recruitment
- Employee Retention
- Team Management
- Supervisory Skills
- Labor and Food Cost Control
- Catering Coordination
- Full Service Restaurant Background
- Menu Tastings
- Food and Beverage Sales
- Food Safety
- Marketing Knowledge
Certification
- CPR and AED Certified, 01/09/2023
- Food Safety Training and Certification, 01/09/2024
References
References available upon request.
Timeline
Certified Trainer
Olive Garden
01.2021 - 12.2023
Kitchen Prep Cook
Olive Garden
01.2021 - 12.2023
Restaurant Supervisor
Sweetwater Cuisine
11.2019 - 09.2021
Catering Supervisor
Sweetwater Cuisine
11.2019 - 09.2021
Restaurant Manager
Gourmet Gang
06.2000 - 05.2021
Catering Captain
Gourmet Gang
06.2000 - 05.2021
Associate of Science - Nursing Concentration
Tidewater Community College
Some College (No Degree) - Nursing
Bryant And Stratton College
Some College (No Degree) - Oceanography
Old Dominion University
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