Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Natalie Davison

Honolulu,HI

Summary

I am a proven customer service worker with a track record of enhancing customer satisfaction and boosting sales through exceptional service and teamwork. At Petco, adeptly managed financial transactions and customer issues, contributing to a positive shopping environment. Skilled in POS system operation and problem-solving, consistently delivering results by leveraging excellent people skills and multitasking abilities. I am a goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. I am an eager undergraduate student who is very open and adaptable when learning.

Overview

3
3
years of professional experience

Work History

Sales Associate

Petco
10.2023 - 09.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.

Sales Associate

Barnes & Noble
02.2023 - 05.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Associate

Talbots Clothing Store
07.2021 - 07.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

Education

DPT - Physical Therapy

Physical Therapy School
Pending
06.2029

Bachelor of Science - Kinesiology And Rehabilitation Sciences

University of Hawaii At Manoa
Honolulu, HI
05.2026

High School Diploma -

Leigh High School
San Jose, CA
06.2022

Skills

  • Exceptional customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Money Handling
  • POS System Operation
  • Professional Demeanor

Affiliations

  • I have been a part of one of 2 sororities on the Univeristy of Hawaiʻi at Mānoa campus. I am a part of Phi Muʻs Iota Alpha Chapter, also known as Phi Mu Fraternity. I currently hold the Recruitment Data Chairwoman position. During this past primary recruitment season I matched and organized pairings for over 150 potential new members. In order to do this I used google sheets, slides, and docs as well as exel and other outside softwares.

Timeline

Sales Associate

Petco
10.2023 - 09.2024

Sales Associate

Barnes & Noble
02.2023 - 05.2023

Sales Associate

Talbots Clothing Store
07.2021 - 07.2022

DPT - Physical Therapy

Physical Therapy School

Bachelor of Science - Kinesiology And Rehabilitation Sciences

University of Hawaii At Manoa

High School Diploma -

Leigh High School
Natalie Davison