Natalie Day
Mustang,OK
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
Work History
Lighting & Controls Sales
Locke Supply
12.2018 - Current
- Assisted in achieving store sales goals by upselling and cross-selling lighting products.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with design professionals to recommend appropriate lighting solutions for various projects.
- Maintained up-to-date knowledge of industry trends, new products, and emerging technologies to better serve clients.
- Developed strong relationships with vendors to ensure prompt delivery of quality merchandise at competitive prices.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated new leads through networking and attending industry events.
Outside Distributor Sales
Bell & McCoy Lighting
07.2013 - 12.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Bachelor of Arts - Communications
Southwestern Oklahoma State University
Weatherford05.2011
Skills
- Client Needs Assessment
- Creativity and Innovation
- Industry Networking
- Goal-oriented mindset
- Product Knowledge Expertise
- Lighting Design Principles
- Technical Lighting Understanding
- Sales Development
- Client Account Management
- Customer Service
- Customer Retention
- Product and Service Sales
Timeline
Lighting & Controls Sales
Locke Supply
12.2018 - Current
Outside Distributor Sales
Bell & McCoy Lighting
07.2013 - 12.2018
Bachelor of Arts - Communications
Southwestern Oklahoma State University
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