Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eloy Martinez

Plano

Summary

Willing and eager to work and learn, is accustomed to reacting to situations that may arise, bringing strategic approach to complex challenges. Always making effort to maintain positive attitude and help others when possible. Valuing human decency and open communication. Ready for new challenges and gain new experiences.

Overview

12
12
years of professional experience

Work History

Soldier

Texas National Guard
01.2016 - Current
  • Adhered to safety protocols during training exercises and operational duties.
  • Assisted in maintaining equipment readiness through routine inspections and servicing.
  • Engaged in physical fitness training to enhance personal endurance and team capability.
  • Collaborated with team members during tactical drills to improve communication skills.
  • Learned weapon handling procedures under supervision, prioritizing safety and accuracy.
  • Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
  • Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
  • Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
  • Secured and protected military property, assets, and personnel.
  • Operated and maintained armored vehicles.
  • Optimized resource allocation for missions by continuously evaluating and adjusting supply needs.
  • Negotiated peaceful resolutions in conflict zones, minimizing need for force.
  • Secured military bases by implementing stringent security protocols, ensuring safety of personnel and assets.
  • Enhanced morale, organizing recreational and team-building activities.
  • Maintained required level of proficiency in use of firearms.
  • Served in on-call capacity for last-minute or late-night taskings from leadership.
  • Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.

Associate

In And Out Burgers
08.2015 - 09.2021
  • Mentored junior associates, providing guidance on best practices and professional development.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Performed cash, card, and check transactions to complete customer purchases.

Server

Brazilian Cowboy
10.2013 - 08.2015
  • Provided exceptional customer service, enhancing guest satisfaction through attentive and personalized interactions.
  • Managed multi-tasking in fast-paced environments, ensuring timely delivery of food and beverages.
  • Collaborated with kitchen staff to coordinate orders, improving efficiency and minimizing wait times.
  • Trained new servers on menu knowledge and service protocols, fostering team development and consistency.
  • Resolved customer complaints swiftly, maintaining positive dining experiences and repeat business.
  • Developed strong relationships with regular patrons, contributing to a loyal customer base and increased sales.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.

Retail Worker

UPS
05.2015 - 07.2015
  • Supervised daily store operations, ensuring compliance with company policies
  • Resolved customer inquiries and complaints promptly, improving overall satisfaction levels.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Optimized inventory management processes, reducing stock discrepancies.
  • Implemented effective merchandising strategies to enhance product visibility and sales.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Answered questions about store policies and addressed customer concerns.
  • Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Assisted customers with prompt and polite support in-person and via telephone.

Education

High School Diploma -

Plano Senior High
Plano, TX
05-2015

Skills

  • Positive attitude
  • Team supervision
  • Teamwork and loyalty
  • Buddy care and first aid
  • Equipment management
  • Professional appearance
  • Vehicle operation
  • Strong work ethic
  • Exceptional customer service
  • Language skills
  • Customer service
  • Problem-solving

Languages

Spanish
Professional Working

Timeline

Soldier

Texas National Guard
01.2016 - Current

Associate

In And Out Burgers
08.2015 - 09.2021

Retail Worker

UPS
05.2015 - 07.2015

Server

Brazilian Cowboy
10.2013 - 08.2015

High School Diploma -

Plano Senior High

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