Natalie D. Basgall
Financial Manager
Antioch,IL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
2014
2014
years of post-secondary education
Work History
Assistant Director of Billing & Revenue
DUPAGE COUNTY HEALTH DEPARTMENT
11.2019 - Current
- Provide leadership and direction to 7 Billing team members
- Served as the incident commander for onsite mass vaccination clinic during COVID-19 emergency response efforts and as the back-up incident commander for the drive through testing site
- Ensuring the health and safety of the community and the staff, monitoring daily volume of clients and vaccine allotment, and providing general direction of operations while onsite
- Tracked and maintained our COVID-19 Mass Vaccination Grant through IDPH
- Manage all payer contracts and payer relationships pertaining to third-party billing operations, actively overturned $500,000 in previously denied claims throughout the year
- Since starting in 2019 collection rates have steadily increased by 30%
- Oversee credentialing activities and actively manage IMPACT Medicaid enrollments for our facilities and individual providers
- Support and collaborate with clinical services, Client Access, Accounting, Human Resources, Quality & Compliance, Environmental Health, through monthly reporting of revenue metrics
Contract Manager
DUPAGE COUNTY HEALTH DEPARTMENT
01.2017 - 11.2019
- Maintained third party contracts with Medicaid Managed Care organizations
- Continued to manage all credentialing for the health department
- Worked with Billing team to identify and dispute issues
Quality and Compliance Coordinator
DUPAGE COUNTY HEALTH DEPARTMENT
07.2016 - 01.2017
- Led efforts to secure agency accreditation from the Public Health Accreditation Board (PHAB)
- Maintained clinical quality and compliance relative to medical standing orders, agency policy, and accreditation standards
- Launched Engage DuPage, a public-private partnership with local health systems enhancing access to care for residents
- Provided project management of community initiatives, electronic health record implementation, and agency performance management efforts
Credentialing Specialist
DUPAGE COUNTY HEALTH DEPARTMENT
10.2014 - 07.2016
- Obtained appropriate documentation when onboarding appropriate clinical staff
- Established the credentialing processes that are still in place 10 years later
Intern
DUPAGE COUNTY HEALTH DEPARTMENT
07.2014 - 10.2014
- I worked as the Quality and Compliance intern to get my feet in the door at a public health department after completing my master's degrees in public health and business administration
- Started the Credentialing Position and built the credentialing processes for the agency
Business Manager
NATIONAL BUSHING & MANUFACTURING CORP.
02.2012 - 07.2014
- Worked for my father's company to run his front office while in graduate school
- I honed my skills in negotiation with customers and to follow up on faulty accounts
Intern
GUNDERSEN HEALTH SYSTEM
09.2013 - 12.2013
- Capstone project to complete my Public Health Masters
- Performed health assessments and advised on healthy living to employees and companies in the area
Senior Clerk Typist II and Lab Assistant
NORTHSHORE UNIVERSITY HEALTHSYSTEM
09.2007 - 02.2012
- My first role after college, continuing my skills in the lab and learning where I wanted to focus further education
- Gained knowledge in healthcare administration
Education
Master of Public Health -
Benedictine University
Lisle, ILMaster of Business Administration - undefined
Benedictine University
Lisle, ILBachelor of Science - Biomedical Science
Marquette University
Milwaukee, WISkills
Report generation
Meeting facilitation
Data analysis
Task delegation
Negotiation
Financial administration
Contract negotiation
Operations management
Staff management
Consulting
Contract management
Employee relations
Problem-solving
Excellent communication
Interpersonal skills
Analytical skills
Teamwork and collaboration
Written communication
Team leadership
Computer Programs
- Microsoft Office
- Accela
- OpenDental
- Lawson
- CareLogic
- EPIC
- QuickBooks
- SharePoint
- Symplr
- NEOGOV
- PowerBi
- IDPH EGRAMS
Membership and Certifications
- Sigma Beta Delta (International Honor Society for Business, Management and Administration), 01/01/14
- Building Expertise in Administration & Management (BEAM), University of Miami Course, 03/01/23
Timeline
Assistant Director of Billing & Revenue
DUPAGE COUNTY HEALTH DEPARTMENT
11.2019 - Current
Contract Manager
DUPAGE COUNTY HEALTH DEPARTMENT
01.2017 - 11.2019
Quality and Compliance Coordinator
DUPAGE COUNTY HEALTH DEPARTMENT
07.2016 - 01.2017
Credentialing Specialist
DUPAGE COUNTY HEALTH DEPARTMENT
10.2014 - 07.2016
Intern
DUPAGE COUNTY HEALTH DEPARTMENT
07.2014 - 10.2014
Intern
GUNDERSEN HEALTH SYSTEM
09.2013 - 12.2013
Business Manager
NATIONAL BUSHING & MANUFACTURING CORP.
02.2012 - 07.2014
Senior Clerk Typist II and Lab Assistant
NORTHSHORE UNIVERSITY HEALTHSYSTEM
09.2007 - 02.2012
Master of Business Administration - undefined
Benedictine University
Bachelor of Science - Biomedical Science
Marquette University
Master of Public Health -
Benedictine University