Natalie Dearborn

A global designer, marketer, and distributor of athletic footwear, apparel, equipment, and accessories. Responsible for delivering a premium consumer experience.

• Utilize customer service skills, basic sales techniques, and product knowledge to provide consumers with a complete solution through Nike products and services
• Build the bond between consumer and brand by providing superior service and adapting brand stories to the retail setting.
• Maintain knowledge of various store departments and be available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary.
• Serve as a product knowledge resource for consumers and entry-level associates. Seek educational opportunities to develop advanced-level or specialized knowledge about selling Nike products and culture, sales, and service techniques.
• Assist Leads, Senior Associates, and Managers in training entry-level associates.
• Assisted in the training and onboarding of new employees.
• Processed transactions accurately and efficiently, leading the team via linked transactions and new memberships.

A leading health solutions company delivering high-quality, affordable health care when and how individuals choose.

• Provided differentiated customer service by anticipating customers' unique needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues.
• Maintained a warm and friendly environment to support customer needs, using friendly greetings, listening to their needs, and ensuring the store was fully stocked, operational, and checkout transactions were accurate and efficient.

An international athletic apparel and footwear corporation responsible for building consumer relationships as a brand ambassador.

• Maintained a meaningful and seamless experience for consumers from selection to checkout for employees, sponsored athletes, and external customers in a high-energy, high-sales-volume corporate store.
• Supported cash wrap team with area maintenance, addressing questions, and break schedules to support store management's focus on high-profile tasks.
• Streamlined store processes and procedures.